Ad Operations Manager

About Us

Chess.com is one of the largest gaming sites in the world and the #1 platform for playing, learning, and enjoying chess. We are a team of 600+ fully remote people in 60+ countries working hard to serve the global chess community. We are here to support 200M+ chess players worldwide with the best possible product, content, and tools to serve the community!

We are a tech company. A gaming company. A content company. And we do it all with passion and commitment to the game. Above all we prize our mission-driven, flat, life-celebrating, no-corporate culture, and we look forward to meeting you and learning more about what you can bring to the team.

About You

You’re a digital ad operations expert with advanced experience in programmatic ad technology, digital ad delivery and troubleshooting and reporting analysis. You are also well-versed in Google Ad Manager platform. You understand how to prioritize user experience while optimizing the delivery, yield and performance of our ad sales efforts. You are passionate about owning projects from start to finish, delivering results at a high level and having a voice in the direction of our success. You are excited about the opportunity to work at chess.com!

What you'll do

• Reporting to the VP of Digital Ad Sales, you will manage programmatic ad operations and ad delivery across web and mobile applications on chess.com.
• Oversee and maintain Google Ad Manager as it relates to ad campaigns, protections, yield partners and reporting as well as being knowledgeable in pricing rules, experiments, inventory and delivery tools.
• Be directly responsible for monitoring daily programmatic activity on web and mobile by maintaining daily pacing reports, ad quality, and discrepancies as well as running data analysis and/or ad inspection tools to identify opportunities and issues.
• Be able to independently maintain the necessary reporting structure that ensures transparency into ad delivery stability as well as catch issues and/or opportunities.
• Manage programmatic open market accounts (SSPs, DSPs) across prebid, TAM and OB to ensure top performance and troubleshoot issues. This includes managing ads.txt files and general health of programmatic buying pipes.
• Maintain a premium ad experience by working with our ad quality vendor and customer support teams to prevent and block bad ads.
• Work with internal and external teams to maintain a premium ad experience for our users.
• Take ownership in your role and be able to work independently and effectively understanding the goals of the monetization but more importantly the end user.

Preferred Skills

• Strong digital media background and reporting analysis skills
• In-depth knowledge of the programmatic landscape across digital ad formats, connection types, and platforms. Specific experience with display and interstitial format on web and mobile apps is required.
• Strong knowledge of Google Ad Manager including campaigns set up, reporting, protections and yield partner connections.
• Ability to use ad inspector and delivery tools to troubleshoot ads such as bid filtering, creative inspection, charles sessions, etc.
• Analytical and quantitative analysis skills specifically leveraging ad manager and internal reporting tools.
• Skills to make independent decisions affecting the daily operations and management of ad delivery
• Able to adapt quickly between multiple tasks and priorities while maintaining focus, efficiency, and composure in a fast-paced environment.
• Strong written and verbal communication skills
• Self-motivated, detail-oriented, passionate
• Chess player
• Lifelong learner

About the Opportunity

• This is a full-time opportunity
• We are 100% remote (work from anywhere!)
• Open to applicants across all time zones within the Americas.

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You can learn more about us here:

• https://www.chess.com/article/view/how-chess-com-virtual-team-works-together
• https://www.chess.com/about