Manager, Platform E-Commerce

Manager, Platform E-commerce

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

About the Role

CHANEL is looking for an E-commerce Platform Manager to join our Digital team in New York City. This is a hybrid position requiring on-site presence.

This data driven manager will help increase the engagement of US users on chanel.com and Chanel applications to elevate client experience and brand image while growing the revenue for our divisions and E-Commerce business. The Manager, Platform Ecommerce will be responsible for managing the requirements gathering workshops for new ecommerce projects, writing the functional requirements and project managing until go live of the feature. Keeping a close look at the engagement post go live and providing ideas to enhance the feature will be critical. This leader is responsible for the full life cycle of the project from the digital side. Additionally, the Manager, Platform Ecommerce, will closely partner with the different digital pillars to support any initiatives ecommerce related. The ideal candidate will have a minimum of 5 years of experience in a similar role, passionate about ecommerce innovation and project management with experience in successful launches of ecommerce features.

What impact you can create at CHANEL:

As a Manager, platform Ecommerce, you will bring your digital expertise to help shape and define new Ecommerce features, participating in the project management until go live on chanel.com and other touchpoints.

Project Ideation & Management

• Performing competitor analysis and ideation to help pitch CHANEL leadership on new projects and/or to help guide new project requirements
• Support functional discovery to obtain a deep understanding of relevant business area(s) by using variety of techniques such as interviews, workshops, surveys, site visits, and storyboards, etc.

• Partner with divisions, and any other relevant teams, to make sure projects are well scoped, gathering all the mandatory requirements from the impacted teams.

• Follow-up autonomously on the status of the project, finding creative ways, if needed, to respect the initial committed planning (MVP approach- Minimum Viable Product)
• Set up the necessary meetings to guide the projects, involving global and local partners.
• Raise alerts to management if any aspect of the project leads to delays or non-respect of the initial requirements
• PowerPoint presentation skills and ability to story tell through facilitation, presentation and visual imagery

Existing Features Follow Up

• Gather data regarding the existing ecommerce features on the platform and provide propositions to improve/ increase their usage based on your data analysis
• If and once validated, you will make sure these improvements come to life within the yearly roadmap/ cadence requests

Site Incident Management

• Support the Group Director, Platform Experience Owner to coordinate the required Digital stakeholders in circumstances of incidents impacting the platform
• Partner with Technology teams to explain the business impacts and help take the relevant action depending on the incident
• Run monthly reporting of the platform stability, improving it if needed, to bring awareness to leadership on the key information

Roadmap and Cadences

• Assist the team with the annual road mapping process by continually researching innovations that could match the business needs and objectives
• Perform competitor analysis to help pitch the digital leadership on new projects/ to help guide new project requirements
• Help navigate and influence global and local partners

What you will bring to the team:

• Strong Project and Product Management experience, working in an agile methodology in a digital ecommerce environment
• Ability to work both autonomously and collaboratively understanding how and when to involve various levels of leadership and management, if situation requires
• Excellent communication and relationship building skills, fostering relationships with multiple parties, beyond project related agendas, to drive continuous dialog around digital innovation
• Highly organized, detail oriented and holistically minded, responsible for continuously updating stakeholders to ensure proper flow of information
• Ownership and accountability, responsible for escalating on situations that would require management attention/ decision making
• Demonstrated ability to communicate complex functional information in a condensed manner to various stakeholders verbally and in writing
• Creative “solutions minded: problem solver. Pragmatic, MVP mindset
• Navigating complexity and supporting consistent transformation and change, with a creative problem-solving orientation
• Positive attitude with calm under pressure demeanor, ability to have steady
• Curious nature and a learning mindset with ability to add value to a multicultural team and international environment
• Ability to quickly learn the objectives, structures, operations, and policies of a new business area
• Experience working with agile methodology and google analytics ideal

You are energized by:

• Creating digital products
• Determining the explicit and implicit needs and requirements of various stakeholders
• Collaborating with cross functional teams in an international environment
• Navigating complexity and supporting consistent transformation and change, with a creative problem-solving orientation
• Learning new skills
• Develop relationship with multicultural teams

Position Logistics:

• Minimum of 5 years of experience in similar roles: product management, project management, digital ecommerce experience focus
• Bachelor’s degree preferred
• New York City Based Position
• Partially Remote: Role requires a minimum of three-days in-person office presence at the designated location/office.
• Certifications in AGILE methodology, Google Analytics is a plus
• Familiar with ADO and Confluence or similar tools
• MS Office Suite
• Experience in the luxury retail industry preferred

Compensation:

• The anticipated base salary range for this position is $69,100 - $120,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure and Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K, pension, and other incentives

• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Flexible Time and Hybrid Work Options:

Corporate/Home Office positions:

• Fully Remote: Role can be conducted from home office, may require occasional travel and/or visits to corporate offices/points of sales.
• Partially Remote: Role requires a minimum of three-days in-person office presence at the designated location/office.
• Work-Place Essential: This role requires 5 days in person office at the designated location/office.

Retail/Field/Boutique positions:

• Partially Remote:
  • Fragrance & Beauty Field, Fashion Regionals, etc.: Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld and support and create an elevated client experience. Eligible for flex time use.

• Workplace Essential:
  • Boutique Management: Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results.
  • Front of House Fashion: Full-time in-store and in-person presence required to support client sales and client service deliver elevated client service to drive business results.
  • Heart of House: Requires in-store presence to facilitate the opening and closing of the boutique; the receiving of inventory; shipping of product to support sales to ensure optimal client service.

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.

Additional Information:

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community:

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Sustainability:

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture:

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Fondation Chanel:

• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.   
• For more information, please navigate to the Fondation Chanel website here

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.