United States onlyLumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.
By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.
At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future.
The Role
The Senior Lead, Funnel Governance & Performance Insights leads a new center‑of‑excellence that defines and enforces sales funnel hygiene standards, monitors critical KPIs for AGT performance, and drives dashboard design and adoption across multiple GTM segments. This leader partners closely with Sales Operations, executive level Segment Sales Leaders, Financial Planning, and the Business Intelligence/Reporting teams to ensure funnel is accurate, KPIs are consistently defined and measured, and sales leaders have the insights—and operating rhythms—needed to hit plan and mitigate risk.
The Main Responsibilities
Funnel Hygiene Governance
- Define the enterprise standard for funnel hygiene (rules, definitions, SLAs, data quality thresholds) and maintain governance over changes.
- Inspect funnel quality and timeliness across segments; publish hygiene scorecards and remediation guidance by region/segment/product.
- Partner with Sales Ops and executive level Segment Sales Leadership to surface gaps, own remediation playbooks, and track sustained improvement.
- Collaborate with Enablement, Sales Ops and executive level Segment Sales leadership to develop enablement program to drive adoption of funnel hygiene rules.
KPI Monitoring & Risk Identification
- Establish a monthly operating cadence to review AGT critical KPIs (e.g., funnel adds, stage conversion/velocity, coverage, renewal health, win rate, mix).
- Produce an executive narrative and reporting package for AGT Leadership, highlighting performance vs. plan, emerging risks, and recommended mitigations.
- Standardize KPI definitions and guardrails across segments to ensure one source of truth.
Dashboard Design & Adoption (Product Owner)
- Act as the business product owner for dashboards supporting hygiene and KPI monitoring (requirements, UX flow, metric definitions, quality checks).
- Partner with the BI/Reporting team to validate data accuracy, approve releases/changes, and maintain a clear backlog of enhancements.
- Drive stakeholder enablement and accountability for consumption; ensure the right leaders are reviewing the right insights at the right cadence.
Cross Functional Leadership & Governance
- Coordinate work with Sales Ops, FP&A, executive level Segment Sales leaders, and Data/Analytics.
- Run the governance forums: decision logs, metric dictionaries, change approvals, adoption targets, and post release quality checks.
- Escalate persistent hygiene or KPI integrity issues and coordinate executive interventions where needed.
What We Look For in a Candidate
- 7+ years in Commercial Excellence / Sales Strategy / Revenue Operations or related fields.
- Proven leadership of data governance and operating rhythms (monthly/quarterly business reviews, KPI packs, risk mitigation).
- Experience partnering with Sales Ops and executive level Segment Sales leaders to remediate funnel issues and improve pipeline quality, velocity, and conversion.
- Strong product mindset for dashboard ownership (requirements, UX, metric design) with hands on experience ensuring data accuracy (you won’t build; you will own the business logic and adoption).
- Fluency with Salesforce (funnel objects/fields), and executive grade insights from Power BI or similar; familiarity with Anaplan/SAP helpful.
- Exceptional communication: can translate complex analytics into crisp recommendations, drive alignment, and hold teams accountable.
- Track record of cross functional leadership without formal authority; comfortable setting standards and running governance.
- Bachelor’s degree required; MBA or advanced degree preferred.
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.Location Based Pay Ranges$132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY |
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What to Expect Next
Requisition #: 341768
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Privacy Notice
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To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
