Voice Engineer

Position Summary:

We are looking for an experienced and driven VoIP Engineer with deep expertise in Microsoft Teams Phone systems to join our Unified Communications team. This role is responsible for designing, deploying, and supporting enterprise voice solutions, with a primary focus on Microsoft Teams calling, Direct Routing, and Teams-certified devices. The ideal candidate will have strong technical knowledge of VoIP infrastructure, SIP protocols, and Microsoft 365 voice architecture.

100% Remote.

Temp to Perm role. Compensation: $85 - $115/hr. Must work east coast hours (8am-5pm EST / 9am-6pm EST)

Key Responsibilities:

• Design, configure, and maintain Microsoft Teams Phone System architecture, including calling plans, Direct Routing, and hybrid voice deployments.
• Manage and optimize Session Border Controllers (SBCs) such as AudioCodes or Ribbon for Direct Routing implementations.
• Lead migrations from legacy PBX systems to Microsoft Teams Phone, ensuring a seamless transition with minimal downtime.
• Build and manage call flows, auto attendants, call queues, number assignments, and dial plans within Microsoft Teams Admin Center and PowerShell.
• Collaborate with networking and security teams to ensure high-quality voice performance and adherence to best practices.
• Interface with telecom carriers to provision DIDs, port numbers, and troubleshoot call flow and routing issues.
• Perform root cause analysis and resolve complex voice-related issues affecting call quality and availability.
• Create and maintain detailed documentation for VoIP architecture, configurations, and standard operating procedures.
• Support Teams-certified endpoints such as desk phones, conference room systems, and softphones.
• Stay current with Microsoft 365 and Teams feature releases, best practices, and industry trends in VoIP and unified communications.

Requirements:

Required Skills & Experience:

• 5+ years of experience as a VoIP Engineer or similar role.
• 3+ years hands-on experience with Microsoft Teams Phone System, including Direct Routing.
• In-depth understanding of SIP, RTP, QoS, and VoIP troubleshooting tools (e.g., Wireshark, SBC logs).
• Strong experience with PowerShell for Teams voice administration.
• Working knowledge of Microsoft 365, Azure AD, and Teams Admin Center.
• Experience configuring and supporting Teams-certified endpoints (Yealink, Poly, Crestron, etc.).
• Proven experience working with telecom providers and managing porting and number provisioning processes.

Preferred Qualifications:

• Microsoft certification such as MS-700 or Teams Voice Engineer Expert.
• Experience with voice integrations in hybrid environments (on-prem PBX and Teams).
• Familiarity with E911 solutions and compliance requirements.
• Experience with call analytics tools such as Microsoft Call Quality Dashboard (CQD) and Teams Call Analytics.

Soft Skills:

• Strong analytical and troubleshooting skills.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Proactive, organized, and capable of managing multiple high-priority tasks.