Delivery Manager - PMO Managed Services

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com.

Position Summary

The PMO Delivery Manager plays a pivotal role in driving the success of client-facing IT consulting engagements by leading a team within the Program Management Office (PMO). This role is responsible for establishing and scaling project governance, delivery frameworks, and performance metrics to ensure consistent, high-quality execution of technology solutions. The PMO Lead partners with Senior Leadership and delivery teams to optimize resource allocation, mitigate risks, and ensure client satisfaction across a diverse portfolio of IT transformation initiatives.

Key Responsibilities

PMO Strategy & Leadership

• Develop and implement a PMO strategy aligned with IT consulting delivery models and client expectations.
• Lead a team of project and program managers delivering enterprise IT solutions (e.g., cloud migration, ERP implementations, cybersecurity, digital transformation).
• Define and enforce PMO governance, delivery standards, and scalable methodologies (Agile, Waterfall, Hybrid).

Portfolio & Program Oversight

• Manage a portfolio of complex, multi-phase IT consulting projects across industries such as healthcare, finance, manufacturing, and government.
• Monitor project health, including scope, schedule, budget, quality, and client satisfaction.

• Experience and understanding of the operational tools for project budget management.

• • Forecasted Hours and the associated routine compliance to proactively manage projects and mitigate impacts as able.

• Ability to lead the portfolio management and own the revenue and billing forecast.

• • Routine compliance and review for unbilled milestones, aging backlog, cycle time, etc.

• Provide executive dashboards and insights to leadership on delivery performance and strategic risks.

Process & Delivery Excellence

• Standardize project delivery processes and tools (e.g., Jira, Smartsheet, MS Project, ServiceNow).
• Drive continuous improvement initiatives to enhance delivery efficiency and reduce time-to-value.

• Financial acumen regarding the P&L from revenue, gross profit, and gross margin.

• • Understanding of cause and effect of the various metrics that impact the P&L and ability to be agile proactively(as-sold vs as-delivered).

• Ensure compliance with client SLAs, regulatory requirements, and internal quality standards.

Stakeholder & Client Engagement

• Collaborate with Sales, Solution Architects, Delivery, and Support teams to ensure seamless project initiation and execution.
• Act as a senior escalation point for delivery issues and client concerns.
• Build trusted relationships with client executives and internal stakeholders.

Talent Development & Leadership

• Recruit, mentor, and develop a high-performing PMO team with deep IT consulting expertise.
• Promote a culture of accountability, innovation, and client-centricity.
• Facilitate knowledge sharing and professional development across the PMO.

Qualifications

• Bachelor’s degree in Information Technology, Business, or related field; Master’s degree or MBA preferred.
• 10+ years of experience in IT project/program management, with 5+ years in a PMO leadership role within a consulting or professional services environment.
• Proven success in leading enterprise IT projects and building PMO capabilities.
• Strong understanding of IT delivery models, systems integration, and client engagement.
• PMP, PgMP, SAFe, or Agile certifications strongly preferred.
• Proficiency in project management tools (e.g., Jira, Confluence, MS Project, Smartsheet).
• Excellent leadership, communication, and stakeholder management skills.

Key Competencies

• Strategic Program Leadership
• IT Delivery Expertise
• Client Relationship Management
• Risk & Compliance Awareness
• Financial & Resource Planning
• Change Management
• Team Building & Coaching

Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.