Customer Service Representative

Position: Customer Service Representative
Location: Remote, Portugal
Employment Type: Fixed-term (6 months) with the possibility of extension or permanent contract
Compensation: Base salary

About the Role

We are seeking a French-speaking Customer Service Representative to join our remote team in Portugal. In this role, you will provide timely and professional support to customers across multiple channels, ensuring satisfaction and fostering long-term engagement.

Key Responsibilities

• Handle customer inquiries across phone, email, chat, and social media, ensuring accurate updates in internal systems.

• Deliver courteous and empathetic support to build positive customer relationships.

• Resolve issues effectively to enhance customer satisfaction and retention.

• Collaborate with team members and leadership to achieve shared objectives.

• Identify recurring challenges and suggest opportunities for process or service improvements.

Requirements

• Native/fluent French (C2) with strong written and verbal skills.

• Proficiency in English (B2 minimum).

• Previous customer service experience is an advantage.

• Strong communication skills across multiple platforms.

• Basic understanding of customer service principles and procedures.

• Ability to handle technical inquiries with guidance.

• Quick learner with adaptability to new tools and technologies.

• Strong problem-solving skills, teamwork, and multitasking abilities.

• Organized, detail-oriented, and resilient in a fast-paced environment.

What We Offer

• Rotative shifts, Monday to Sunday (24/7).

• Opportunity to work with a leading global travel & tourism brand.

• Competitive salary + performance-based incentives.

• Career development and growth opportunities within the BPO sector.

• Supportive and collaborative team culture.

• Exclusive travel perks and discounts.

• And more!