Developer Support Specialist III

Why join Calendly’s Customer Experience team?

We are on the lookout for a technical support specialist with a robust background in development and integration. This role requires a professional skilled in supporting customers with API, SAML/SCIM, technical integrations, and broader development challenges. Beyond troubleshooting, you will significantly contribute to enhancing the productivity and knowledge base of the Customer Experience department. This includes developing resources and processes for a team that is focusing on our enterprise clients, ensuring their unique needs are met efficiently.

The ideal candidate will have a strong foundation in software development or a similar technical field, equipped to navigate the unique challenges presented by both developers and enterprise customers. Leadership qualities, technical expertise, and a self-driven curiosity for resolving technical issues are highly prized. Moreover, this individual should exhibit a business-oriented approach, capable of discerning patterns in user needs and spearheading projects that deliver meaningful impact to our users. A proactive communication style, the ability to convey customer needs effectively, and the capacity to work independently while aligning with team goals are essential traits for this position.

What are some of the high impact opportunities you’ll tackle?

• Delivering outstanding customer experiences by resolving complex issues and aiding with sophisticated integrations.
• Offering detailed support and tailored solutions for enterprise customers, with a focus on development and integration challenges beyond specific platforms.
• Conducting in-depth analysis of development practices, identifying new opportunities, and standardizing processes for enhanced efficiency and effectiveness.
• Acting as a consultant and advocate for enterprise customers, guiding them on optimal usage of our tools and ensuring swift issue resolution.
• Developing, updating, and maintaining resources and documentation for the developer community, enhancing their ability to leverage our platform effectively.
• Addressing all relevant customer inquiries, including those related to APIs, webhooks, advanced integrations, and authentication mechanisms like SAML/SCIM/SSO, with a keen eye on innovative solutions and customer satisfaction.
• Upholding exemplary service metrics in terms of response time, quality of support, and overall customer satisfaction.
• Collaborating closely with Product teams to relay customer feedback and insights, helping tailor the product to meet the specific needs and expectations of our users.
• Resolving intricate technical issues that involve code, further ensuring customer success and platform reliability.
• Providing technical mentorship to our customer experience teammates to elevate their proficiency in handling customer requests.
• Contributing to the overall knowledge enhancement and process optimization within the department, fostering a culture of continuous improvement and excellence.

This opportunity is for you if you have/are:

• Experience supporting customers through various channels including live chat, tickets and phone.
• Experience with SAML/SSO/SCIM integration setup and troubleshooting.
• 5+ years of work experience in Customer Support, Engineering, or similar technology fields.
• 2+ years experience with integration support or internal agent support.
• 1+ year of coding and development experience or equivalent development education.
• Demonstrated ability to read and write web development languages such as HTML, CSS, Javascript.
• Superb communication skills both internal and customer facing.
• A track record of going above and beyond for your team and customers.
• Impeccable time management skills and an ability to self-direct.
• Salesforce administration experience a bonus.

Available shifts

• This role has a consistent 5-day per week work schedule: your shift each week will be Monday - Friday 9am - 6pm EST.

What’s in it for you?

Ready to make a serious impact? Millions of people already rely on Calendly’s products, and we’re still in the midst of our growth curve — it’s a phenomenal time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional career.

Our Hiring Process:

Typically, individuals will participate in the following interview process. However, there may be slight nuances given the role and or department we are hiring for. Please keep in mind that individuals can be declined from the position at any stage of the process.

• Qualified individuals will be invited to schedule a phone interview with a member of our recruiting team. This is a great time to ask any initial questions you have about the company or the role.
• Next, we’ll put you in direct contact with your potential manager. You’ll get a chance to learn even more about life at Calendly, the responsibilities within your role, and the qualities needed to succeed here.
• Then, you will perform an interview exercise, where you can highlight your skills.
• Next, or in parallel, you’ll meet with your potential team members.
• Finally, we connect with those you’ve worked with before, to learn more about the impact you can make, the value you bring, and the best way to set you up for success at Calendly.

We aim to provide an inclusive and equitable experience to everyone who expresses interest in working at Calendly. The recruiter assigned to this role will keep you informed every step of the way. Have questions? Let your recruiter know! Want to share your experience? We are passionately committed to improving and building on our process, and we consider feedback a gift.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at [email protected] .

Calendly is registered as an employer in many, but not all, states. If you are located in California, Alaska, Hawaii, Montana, North Dakota, South Dakota, Nebraska, Iowa, and West Virginia, you will not be eligible for employment. you will not be eligible for employment. Note that all individual roles will specify location eligibility.

All candidates can find our Candidate Privacy Statement here

Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection

Compensation is based on a variety of factors including but not limited to location, experience, and job-related skills. In addition, Calendly offers a wide range of best in class total rewards. This includes comprehensive employee benefits like healthcare, dental, vision, parental leave, 401(k) match, paid time off, and much more. At Calendly we believe exceptional performance deserves exceptional rewards! During the hiring process, we are committed to sharing details about the compensation range for the position, enabling you to make an informed decision.

Please note that the compensation details listed in role postings reflect the base salary only, and do not include bonus/commission, equity, or benefits.