United States onlyThis is a remote position.
Schedule:- 36 hours per week
- Monday – Friday
- 2:00am–3:30am PST – Reporting
- 2:00pm–7:24pm PST – Main work hours
- Saturday
- 2:00am–3:30am PST only – Reporting
About the Role:
We’re looking for a sharp, organized, and self-motivated team member to become the founder’s right hand in day-to-day operations, customer service, product setup, and, most importantly, improving the way we run. You won’t just do tasks, you’ll build the systems that make them better. You’ll be responsible for analyzing how things work today, identifying what’s not working, and taking the lead on implementing clean, scalable solutions.From managing daily order reports and responding to customers, to setting up new products and streamlining messy workflows, you’ll wear a lot of hats, and we’ll rely on your judgment and initiative to keep things running smoothly. You’ll also oversee and support another VA (who handles artwork file creation), and you’ll have room to grow into a long-term leadership role inside the business.
Key Responsibilities:
Operations & Fulfillment
- Create and maintain daily order reports across platforms (Shopify, Etsy, Faire, Chewy, Amazon)
- Follow up with customers when customization info is unclear or missing
- Collaborate closely with our current VA, ensuring timely handoff and workflow continuity Check the current VA’s work for accuracy and address any errors or training requirements.
- Take full ownership of our reporting system, improve clarity, accuracy, and automation wherever possible
Product & Listing Management
- Set up and manage product listings across all sales platforms.
- Ensure listings are visually clean, SEO-optimized, and free of errors Manage variant images, metadata, tags, and backend setup consistency
- Support launch coordination by preparing listings in advance of drops
- Track supplier quotes, invoices, and lead times
- Maintain and organize product spec sheets
- Help with reordering logic and keeping product info clean and current
Customer Experience (Email & Support)
- Respond to customer service messages across platforms (excluding social media)
- Write in warm, clear, conversational American English, no templated or robotic replies
- Solve problems proactively, follow up on open issues, and communicate with kindness and confidence
- Maintain and improve a library of response templates and service SOPs
Process Building, Automation & Documentation
- Audit current workflows and identify areas for improvement
- Document new processes with clear SOPs, Loom videos, and visuals
- Set up and test automations using Zapier, Make, AI tools, etc.
- Organize Google Drive folders, naming conventions, and file structure
- Proactively clean up and streamline anything chaotic, redundant, or outdated
Project Coordination & Business Support
- Maintain calendars for launches, promos, campaigns, and content drops
- Track internal deadlines and follow up with relevant team members
- Take ownership of small operational projects and see them through to completion
- Prepare reports on process bottlenecks, customer trends, or recurring issues with proposed improvements
Qualifications:
- 3+ experience with Shopify and e-commerce product setup
- Proficiency with tools like Google Sheets, Google Drive, Notion, Asana, or Airtable
- Extremely organized, proactive, and self-directed
- Confident writer in natural, friendly American English
- Comfortable managing others and giving constructive feedback
- Analytical mindset, always looking for ways to streamline or improve
- Tech-savvy, comfortable using automation tools, troubleshooting small issues, and experimenting with new tools
- Excited to grow with a small business and take on more responsibility overtime
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance Job
ZR_23431_JOB
Australia
United Arab Emirates only
MX and ES only
