Customer Support Virtual Assistant (ZR_23006_JOB)

This is a remote position.

Job Highlights:

Contract: Independent Contractor

Schedule:

• 40 hours per week
  
• Monday to Friday 9:00am - 5:30pm (30mins unpaid lunch break)
  

Responsibilities:

• Manage customer inquiries via online chat and phone calls
  
• Provide information on product availability, sales, and delivery timelines
  
• Handle pre-sales inquiries to support the sales process and taking phone orders
  
• Process and track orders using the SingSeven inventory system
  
• Address after-sales issues, including damaged goods claims
  
• Assist with general administrative tasks as needed
  

Scope:

• Serve as the primary point of contact for customer inquiries and support
  
• Collaborate with the internal team to resolve complex customer issues
  
• Contribute to improving customer service processes and procedures
  
• Potential for occasional weekend or public holiday work with advance notice
  
• Opportunity for growth as the company expands its operations
  

Requirements

• Fluent in English with excellent written and verbal communication skills
  
• Previous experience in sales and customer service, preferably in e-commerce or retail
  
• Familiarity with inventory management systems and e-commerce platforms
  
• Strong problem-solving skills and ability to work independently
  
• Comfortable with technology and quick to learn new software
  

Benefits

Independent Contractor Perks:

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job