United States onlyWelcome to Brightline! We are searching for a dynamic, solutions-oriented Director of Legal, Risk & Compliance Operations to join our Legal, Compliance & Operational Security team. This person will be a key operational and strategic partner in managing and scaling our team’s processes, systems, and strategy. You’ll work cross-functionally with Product, Commercial, Finance, HR and Care Operations, (and potentially other internal stakeholders!) to ensure seamless risk-managed growth through contract workflows, timely negotiations, and process improvements for successful risk mitigation in our business.
This role requires a strong foundation in commercial contracts management, exceptional organizational and project management and operational skills, and a builder’s mindset—someone eager to improve systems, increase efficiency, and help Brightline scale responsibly.
Responsibilities:
Triage incoming legal and compliance requests, identify areas of risk, and escalate appropriately when needed
Lead the end-to-end lifecycle for commercial, vendor, partnership, and operational contracts, including negotiation, redlining, execution, and renewals by supporting General Counsel and small security and compliance team
Serve as the subject matter expert and first point of contact for contracts-related processes, policies, and requests from internal teams
Increase clarity in communication between Risk Management team and the greater organization, by drafting decision memos, supporting communication and visibility to the org at large (and sometimes, the Board) as to weekly, quarterly and annual plans for the Legal, Security and Compliance Team
Develop and refine contract management systems and tools (e.g., Ironclad or equivalent) to support scaling needs
Build and maintain Brightline’s contract templates, legal playbooks, and guidance resources, ensuring alignment with legal and compliance standards
Partner with Commercial on customer-facing agreements, including redlines and negotiations
Collaborate with Finance on vendor contracts, ensuring efficient processes and alignment with budget and compliance protocols
Identify, implement, and operationalize improvements to reduce friction in the contract review and approval process
Develop and deliver training and documentation on contracts processes and best practices
Track and report on key metrics and team performance indicators
Requirements:
10+ years of relevant experience in commercial contracting and legal operations, with a preference for in-house healthcare or health tech experience
Proven ability to lead contract negotiations independently, with excellent drafting and risk assessment skills
Strong understanding of HIPAA, business associate agreements, and regulatory considerations in the healthcare industry
Highly organized and detail-oriented, with a track record of managing multiple competing priorities and deadlines
Experience managing or implementing contract lifecycle management (CLM) platforms (Ironclad experience is a plus)
Skilled collaborator and communicator who builds trust across all teams in our organization
Comfortable navigating ambiguity and creating clarity through process, structure, and documentation
Comfortable managing up to ensure timely responses from management and business stakeholders and ensuring process adherence at all org levels
Mission-driven and passionate about increasing access to behavioral health care for kids and families
We offer several benefits, perks, and stipends:
Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k
12 Company Holidays + Floating Holidays, Holiday Shutdown, Flexible Time Off, Parental Leave
Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement
Stock Options
At Brightline we have built a total rewards philosophy that includes fair, equitable, competitive, geo-based compensation that is performance and potential based. Our strategy is based on robust market research, including external advisory specializing in national compensation, and thoughtful input from every level of our organization. It is a combination of a cash salary, equity, benefits, wellbeing, and opportunity. In compliance with the Equal Pay for Equal Work Act, the annual base salary range for applicants is $123,000-$150,000.
Our Commitment to Building a Diverse, Equitable, and Inclusive Workforce
At Brightline, we believe that Diversity, Equity, Inclusion, and Belonging are essential to the foundation upon which our mission is built. We are committed to:
building a future where all families can access inclusive, high-quality care
creating an environment that encourages our employees to show up authentically, reach their highest potential, and have an equal opportunity to thrive
systematically evaluating and improving our inherent beliefs, observed behaviors, structures, and systems
ensuring that every employee, candidate, client, and family we serve is valued and respected
About Brightline
Brightline is a therapy and psychiatry practice that delivers expert pediatric, teen, and parental mental health care to families and kids up to age 18. Brightline’s virtual and in-person outpatient services include diagnostic evaluation, therapy, psychiatry services (e.g. medication management), and psychological testing (to assess learning differences, school readiness, executive functioning difficulties [e.g. ADHD], and autism). In addition to Brightline’s generalized support, we offer focused programs including those that support anxiety, obsessive compulsive disorders, ADHD, and disruptive behaviors. Founded in 2019, Brightline has delivered care to tens of thousands of families with industry-leading results. We’ve been nationally recognized for clinical excellence and innovation for several years — recent awards include the Fast Company 50 Most Innovative Companies (2022) and Behavioral Health Business Companies to Watch Award (2024). Brightline is based in Palo Alto and is backed by investors including Boston Children’s Hospital, Northwell Health, Blue Cross Blue Shield of Massachusetts, Google Ventures, KKR, and Oak HC/FT.
