Braze logo

Senior Instructional Designer

Braze delivers customer experiences across email, mobile, SMS, and web.




Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Burger King, Delivery Hero, HBO Max, Mercari, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, hundreds of billions of messages are sent to a network of over 3 billion active users through Braze.

Need more proof? Braze was named a Leader in the Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q3 2021, and was named to the Forbes Cloud 100 list for the fourth consecutive year. The company has also been selected as one of Fortune’s Best Workplace for Millennials in 2021, and was ranked #20 on Fortune’s Best Medium Sized Workplaces in 2021. Braze is certified as a Great Place to Work in the UK and the U.S. and is recognized as one of the UK's Best Workplaces for Women.

As Senior Instructional Designer, you'll write and produce eLearning and ILT courses and learning resources in order to help our customers, agents and partners onboard faster and gain more confidence and comfort out of Braze throughout their time working with our products 

You’ll work with a team of learning and creative professionals to build comprehensive, effective, visually engaging courses, and learning aids. The ability to organize information and communicate ideas with designers and video producers is essential.

You will create innovative learning experiences based on experiential learning methodologies to help some of our fastest-moving and most agile customers. Our SMB segment includes many high-growth Series A and Series B companies that use Braze to build their businesses. Your will help them learn the building blocks of our platform and develop next-gen marketing strategy through well thought out behavioral based learning objectives. Working as part of the Customer Education team, you'll be instrumental in developing creative projects across our training ecosystem, including documentation, e-learning, instructor-led training, and certifications.


  • Partnering with our subject matter experts across Braze to develop an industry-leading learning experience for our SMB customer segment

  • Developing comprehensive course outlines

  • Organizing content and developing eLearning storyboards for our content production team

  • Creating learning experiences that accelerate customer time to value by making new customer onboarding easier

  • Developing learning experiences on marketing strategy, product training, tech partners, and more


  • You have 5+ years of experience with developing eLearning curriculum

  • You have intermediate experience with video editing and production

  • You have strong writing and analysis skills

  • You are interested in mentoring instructional designers

  • You are passionate about adult learning experiences 

  • You can effectively prioritize your tasks

  • You have the ability to scope and manage the day-to-day work of projects independently with strong communication and interpersonal skills

  • You pay meticulous attention to detail when creating and proof-reading content

  • You take feedback well and give it constructively


  • Ability to analyze existing content for its instructional value

  • Ability to communicate abstract or technical information to both technical and non-technical audiences

  • Ability to identify the best learning delivery formats for a specific set of learning objectives

  • Excellent writing and copy-editing skills

  • Ability to learn new software quickly

  • Familiarity with InDesign

  • Familiarity with Camtasia

  • Ability to edit or produce videos


  • Experience using the Adobe Creative Cloud for Creating and Managing Assets

  • Experience with Skilljar

  • Familiarity with marketing and the martech landscape

  • Coming from a SaaS background


  • Bring samples of previous work

  • Ability to speak directly to your contributions on a project


  • Competitive compensation that includes equity

  • Generous time off policy to balance your work and life, including paid parental leave

  • Competitive medical, dental, and vision coverage for you and your dependents

  • Collaborative, transparent, and fun loving office culture

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.

If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.

About this role

December 24th, 2021

November 24th, 2021

Full Time

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About Braze

Learn about Braze and their company culture.

View company profile

Braze is a comprehensive customer engagement platform that powers relevant and memorable experiences between consumers and the brands they love. Context underpins every Braze interaction, helping brands foster human connection with consumers through interactive conversations across channels that deliver value quickly and continuously. The company was named a Leader in the 2019 Gartner Magic Quadrant for Mobile Marketing Platforms and was recognized as one of Inc Magazine's 2019 Best Workplaces. Braze is headquartered in New York with offices in Chicago, London, San Francisco, and Singapore. Learn more at

Braze Is Still Hiring. Make a Difference.

Braze’s mission is to forge human connections between consumers and the brands they love. Brands are now faced with the challenge of helping consumers navigate through the “new normal,” and we will continue to support our customers. Learn more about the changes we’ve made to our hiring process and join our fast-growing team in transforming the way brands connect with their consumers.

What We Do

We power relevant and memorable experiences between consumers and the brands they love to forge long-lasting relationships. Top global businesses like Domino’s, The Guardian, SoundCloud, Urban Outfitters, and Venmo rely on us to deliver billions of messages across push, email, apps, and more to over two billion monthly active users. With over 800 top businesses in 50 countries working with us, you've most likely experienced our technology in action, and it’s the people at Braze who make it all happen.

Our Story

Founded as Appboy in 2011 as an SDK for mobile apps, Braze has since rapidly grown and transformed into a comprehensive customer engagement platform with a mission to forge more human connections between consumers and the brands they love. Our company currently includes hundreds of employees across our headquarters in New York City and offices in Chicago, London, San Francisco, and Singapore. Braze crossed $100 million annual recurring revenue (ARR) in December 2019 and was named in Wealthfront's 2020 Career-Launching Companies, “Top 10 Upstart” by Business Insider, recognized by Forbes Cloud 100, and ranked in Inc.'s 500 Fastest Growing Private Companies.

Diversity & Inclusion

We believe in equal opportunity for everyone. With Braze for ALL, we've made diversity and inclusion (D&I) our top priority for Braze. It's not only good for business; it’s simply the right thing to do. We strive for equal representation and parity of roles, and ensure that everything we do is inclusive for everyone. In our workplace, all are respected, treated fairly, and able to feel safe and heard. We put our commitment into action through a dedicated D&I task force, education initiatives, partnerships in the community, and the empowerment of individuals. We've also partnered with relevant nonprofits and other organizations over the past year to help bolster our racial and ethnic diversity efforts.

Our Culture

What's it like to be a member of our team? We play as hard as we work, and at Braze there's no shortage of opportunities to bond with your smart colleagues. From delicious free lunches to MarioKart tournaments, beer brewing to book club—we believe if we're not having some fun, we're doing something wrong. That's one reason why we've been named by Crain's, Inc. Magazine as one of the best places to work and a finalist at Digiday Worklife Awards for 2019 Employer Of The Year.

Tech stack

Learn about the technology and tools that Braze uses.

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