Conversation Designer

About the Role

A1 is building a proactive AI chat app for everyday users to bring intelligence to conversations, errands, organising and workflows. Unlike traditional chat-based applications, our product focuses on achieving high reliability for long-running workflows, persistent context, and real-world task completion. The system must handle multi-step reasoning, interact with external tools, and remain reliable despite non-deterministic model behavior.

You will shape how users experience AI from the ground up. This is an early, high-ownership role where your design decisions will directly influence core user flows, interaction models, and product direction.

You will design systems and journeys – how users discover value, interact with intelligence, and build trust in an AI-driven product.

What You'll Be Doing

• Design conversational experiences across chat, voice, and AI assistant interactions.

• Create natural, intuitive dialogue flows that help users accomplish tasks efficiently.

• Develop prompts, assistant behaviors, fallback patterns, and interaction logic for AI systems.

• Work closely with product, engineering, and ML teams to shape how the assistant communicates, responds, and guides users.

• Prototype and iterate on conversational patterns, onboarding flows, memory/context handling, and multi-step interactions.

• Define tone, personality, and response principles across different user scenarios and product surfaces.

• Analyze user behavior, conversation failures, and edge cases to improve assistant quality and reliability.

• Help establish scalable conversation design standards, libraries, and best practices across A1 products.

• Balance user experience, model limitations, latency, and product constraints when designing interactions.

What You Will Need

• Experience in conversation design, UX writing, product design, interaction design, or related fields.

• Strong understanding of conversational UX for chatbots, voice assistants, or AI-powered products.

• Ability to design clear multi-turn interactions, assistant flows, prompts, and error recovery patterns.

• Strong communication and systems thinking - able to simplify complex AI capabilities into intuitive user experiences.

• Experience collaborating closely with engineers, product teams, and AI/ML teams in fast-moving environments.

• Comfort working with ambiguity, evolving product directions, and rapid iteration cycles.

• Strong attention to language, tone, clarity, and interaction details.

• Ability to think deeply about user intent, context, memory, and conversational behavior over time.

• Willingness to take ownership from early exploration through shipped product experiences.

Nice to have

• Experience designing AI-powered or data-heavy products.

• Familiarity with usability testing and qualitative research methods.

• Experience working on zero-to-one products or early-stage teams.

• Interest in emerging UX patterns for AI, automation, or intelligent systems.

Outcomes

• Own the end-to-end AI interaction experience, from first discovery to repeated use.

• Ensure AI behaviors are predictable, intuitive, and trusted by users.

• Take responsibility for the clarity, usability, and effectiveness of complex workflows.

• Detect friction or confusion proactively and design solutions that prevent issues before they reach users.

• Own the translation of research and engineering capabilities into coherent, usable product experiences.

• Define and track success metrics for AI UX, and iterate designs based on real user behavior.

• Mentor and influence other designers and cross-functional teams on AI interaction standards.

• Make high-impact design decisions that balance speed, technical feasibility, and long-term system quality.

• Drive a design philosophy that becomes a foundation for all future AI product surfaces.

How We Work

The best products today in the world were built by small, world class teams. We are a high talent density and hands-on team. We make decisions collectively, move at rapid speed, striking a balance between shipping high quality work and learning. Joining our team requires the ability to bring structure, exercise judgment, and execute independently. Our goal is to put in hands of our users a truly magical product

Interview process

If there appears to be a fit, we'll reach to schedule 3, but no more than 4 interviews.

Applications are evaluated by our technical team members. Interviews will be conducted via virtual meetings and/or onsite.

We value transparency and efficiency, so expect a prompt decision. If you've demonstrated the exceptional skills and mindset we're looking for, we'll extend an offer to join us. This isn't just a job offer; it's an invitation to be part of a team that's bringing AI to have practical benefits to billions globally.