Customer Strategy & Operations Manager

At BigPanda, the core mission is to empower IT Operations teams to keep the digital world running seamlessly. The company was born from the firsthand experience of its founders, Assaf Resnick and Elik Eizenberg, who recognized a critical gap in the ability of traditional IT operations to manage the immense scale and complexity of modern technology environments. This understanding forms the bedrock of BigPanda's culture, which is deeply rooted in a 'People First' philosophy. The team is driven by a passion for solving complex problems and a commitment to supporting the professionals on the front lines of digital service delivery. This ethos translates into a collaborative and innovative work environment where employees are encouraged to think creatively and take ownership of their work. The company fosters a culture that is supportive of its team members' goals, encouraging innovative thinking and high levels of collaboration to tackle the challenges of an ever-evolving IT landscape.

BigPanda's cultural narrative is one of transformation and empowerment. They strive to turn the chaos of IT data into actionable insights and automate manual, reactive processes into intelligent, autonomous systems. This commitment is reflected in their AIOps platform, which is designed to alleviate the 'alert fatigue' that plagues so many IT professionals, allowing them to focus on what truly matters: preventing outages and resolving incidents with speed and precision. The company prides itself on being a partner to its customers, which include Fortune 500 enterprises, helping them navigate their digital transformation journeys. This customer-centric approach is a testament to their belief that by enabling their clients' success, they are contributing to a more reliable and efficient digital future for everyone. The team at BigPanda is a collective of energetic, passionate individuals dedicated to making a tangible impact on the world of IT Operations, backed by leading investors who share their vision for a more autonomous and intelligent future.