Implementation Manager

About the role

We are seeking an experienced Implementation Manager (IM) who is passionate about helping clients navigate the early part of their journey with BetterComp. The IM plays a critical role in ensuring our clients’ needs are understood and translated into their account build to support their long-term ability to achieve their desired outcomes using BetterComp. You will focus on discovery of client’s current state, their desired outcomes with their purchase of BetterComp, and serve as their guiding partner in the initial phase of their BetterComp journey. If you have been working as a Compensation Analyst and are looking for a change in career that keeps you connected to the profession but focused on technology, we’d love to talk to you!

What you’ll do:

• Manage a book of customer implementations with a focus on actively engaging with clients to thoroughly grasp their business processes, challenges, and objectives.
• Ability to translate the client’s business requirements into actionable plans and technical setup specifications.
• Lead the initial product implementation by guiding customers in their setup of BetterComp in a manner that facilitates the execution of their compensation business processes.
• Communicate with all levels within a customer’s organization to develop trusted relationships with executive sponsors, primary contacts, and end-users.
• Promote customer delight and loyalty by developing an understanding of the key objectives driving their decisions to purchase BetterComp and their “Day 1” objectives for system utilization.
• Function as a communications liaison between customers and internal teams during implementation.
• Proactively monitor and manage customer challenges, risks, and opportunities as they relate to implementing a new system. Proactively identify and provide support when implementation objectives require change management within the organization.
• Identify process improvement opportunities, draft solutions, and advocate for change.
• Contribute to helping build our Customer Success Implementation function and processes.
• Other projects as needed.

What you bring:

• 5+ years of experience in an Implementation Manager role for a B2b SaaS company in the HR industry (big plus if in compensation specifically), or 3+ years of direct experience in a Compensation Analyst role.
• Tech-savvy skills to be able to align BetterComp product functionality with customer requirements.
• Exceptional listening skills that help you better understand customer concerns and needs regarding use of BetterComp, and the ability to collaborate on troubleshooting issues as needed.
• Ability to analyze information and translate insights into actionable recommendations.
• A problem-solving mindset combined with self-motivation, proactivity, and excellent organization skills.
• Excellent communication skills (verbal and written), with the ability to successfully navigate potentially tough interactions.
• Exceptional ability to nurture positive business relationships.
• Integrity and ability to show the highest level of confidentiality when working with sensitive data.
• Proven success in a collaborative, team-oriented environment.

Why you’ll love it:

BetterComp is transforming the way companies approach compensation, delivering modern, data-driven solutions that help organizations streamline pay practices, ensure fairness, and stay competitive. With a growing roster of enterprise clients, including many of the world’s largest companies, we’re redefining how compensation teams work.

As a fast-moving startup, we thrive on building what doesn’t yet exist—solving complex problems with creativity, agility, and a bias for action. At BetterComp, you’ll be part of a forward-thinking team that values bold ideas, empowers you to take ownership, and provides the support needed to grow your career.

Our success is driven by exceptional people. We hire top talent and give them the autonomy and space to do their best work. Here, you’ll collaborate with some of the most innovative and driven minds in the industry, tackling compensation’s toughest challenges and shaping the future of HRTech.

What we offer:

• Our fully remote position, based in the U.S., offers you the freedom to work from the comfort of your home, giving you the flexibility you've always wanted.
• Competitive compensation package that includes:
• • Base salary range for this position: $70,000-$91,300(annually based on experience and location)
  • Equity
• Flexible PTO, generous company holidays
• Comprehensive health, dental, and vision insurance
• 401(k) with company match