United States onlyBestow exists to change the life insurance industry by building a unified platform that enables carriers to launch products in weeks instead of years. As the Manager, Performance & Efficiency, you will be responsible for driving operational excellence across call center operations, overseeing the day-to-day effectiveness of front-line leadership, and ensuring that staff consistently meet performance standards, deliver high-quality customer experiences, and support key business functions across the entire life insurance lifecycle.
Requirements
- 5+ years in call center operations/customer service leadership
- at least 2+ years of direct people management experience
- strong life insurance knowledge
- ability to use performance metrics, reporting, and coaching frameworks
- comfortable managing high-volume, fast-paced environments
- familiarity with call center technologies
Benefits
- Competitive salary
- Equity
- 100% paid-premium option for medical, dental, and vision insurance
- Lifestyle stipend
- Flexible work-from-home policy
- Paid parental leave
- Flexible paid time off
CA, IN + 4 more