Manager, Consumer Sales Contact Center

The Consumer Sales Contact Center Manager is responsible for leading and developing a team of consumer sales professionals to drive revenue growth, customer acquisition, and engagement across Sirva's consumer product portfolio.

Requirements

• Demonstrated experience leading consumer sales teams, ideally in a multi-product or services-based environment.
• Proven ability to deliver sales targets through effective team leadership and execution.
• Experience working within structured sales processes and commercial frameworks.
• Strong customer focus with an understanding of the end-to-end consumer sales journey.
• Comfortable translating strategy into clear, practical actions for teams.
• Strong communication, coaching, and stakeholder management skills.
• Data-driven mindset with experience using performance metrics to guide decisions.
• Ability to operate effectively in a fast-paced, evolving environment.
• Strong ownership of sales targets, pipeline health, forecasting accuracy, and growth across multi-service consumer offerings.
• Champions a high-quality, end-to-end consumer experience, balancing empathy, service excellence, and commercial outcomes.
• Proven capability to lead, coach, and develop sales teams, embedding accountability, engagement, and high performance.
• Effectively translates global strategy into clear local priorities, plans, and execution rhythms.
• Works seamlessly with Marketing, Operations, Product, and Delivery teams to ensure alignment between sales promise and service delivery.
• Balances customer needs with pricing discipline, margin awareness, operational feasibility, and risk management.
• Uses sales and customer data to inform decisions, optimize performance, and continuously improve outcomes.

Benefits

• Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more.