Account Manager

Key Responsibilities:

• Manage the day-to-day operations of assigned client account(s), with direction and oversight from Director
• Serve as the client’s primary point of contact on designated accounts, building strong, long-lasting relationships
• Facilitate new client onboarding, with a strong understanding of our standard Barrel processes and ways of working
• Guide and advise clients on e-commerce strategies and best practices, conversion and AOV optimizations, and website enhancements
• Understand and anticipate potential roadblocks and challenges, in advance of them becoming issues for the client or internal team
• Proactively share insights and ideas, helping clients achieve reach their business goals
• Proactively research new tools and processes to support unfamiliar client needs, showing curiosity and a desire to learn
• Collaborate closely with Project Managers to oversee project progress, and ensure that client projects are delivered on time, within budget, and to the highest standard
• Facilitate regular communication between clients and internal teams, ensuring that all parties are aligned and informed
• Manage and negotiate scope changes, always aiming for the most beneficial outcome for both the client and Barrel
• Monitor project health with a strong, ongoing understanding of profitability and the financial impact of project decisions
• Contribute to the creation of detailed project briefs and ensure that all client feedback is accurately conveyed to the relevant teams
• Participate in business development process, engaging with prospective clients and contributing to proposals and pitch decks

Skills:

• Excellent verbal, written, presentation and interpersonal communication skills
• Self-motivated and detail-oriented
• Strong time management skills, with the ability to manage multiple clients and projects simultaneously
• Ability to adjust to rapidly changing priorities and succeed in a fast-paced environment
• Ability to apply common sense understanding in order to carry out detailed instructions
• Level-headed and positive under pressure
• Naturally curious and highly proactive, with a passion for learning new skills
• Strong web and Mac desktop skills – we use the Shopify ecosystem, Google, Slack, Basecamp, JIRA, Harvest and Forecast

Experience:

• 3-5 years of account or project management experience in the advertising/marketing industry
• Agency experience required, digital experience strongly preferred
• Client experience within the eCommerce space (Shopify) is a plus
• Bachelor's degree in Advertising, Marketing or similar field