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AxonAX

Customer & Operations Support Associate

Axon Enterprise, Inc. develops technology and weapons products for military, law enforcement, and civilians, including TASER devices, body-worn cameras, and cloud-based evidence management software.

Axon

Employee count: 1001-5000

United States only

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Join Axon and be a Force for Good.At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.Your ImpactAs a Customer & Operations Support Associate, you will play a critical role in delivering an experience that reflects Axon's mission to Protect Life and the Civilian team's mission to Protect the Life You've Built. You will serve on the front lines of the customer experience, helping customers navigate questions, orders, returns, and fulfillment issues with urgency, empathy, and accuracy. Your work will directly influence customer trust, operational excellence, and the continued growth of the Civilian business.You will join a scrappy, high-impact team that operates with the energy of a startup within a public company. The team is already making a difference for customers every day, and there is significant opportunity to help shape how we scale. In this role, strong execution does more than solve problems. It helps protect and support the people who rely on our products.What You'll Do* Deliver timely, professional support to customers across phone and digital support channels, including email, social platforms, chat, and integrated service platforms, while helping ensure automated and human-assisted support experiences are effective, accurate, and customer-centered.* Resolve customer issues related to orders, shipping, returns, product questions, and fulfillment with sound judgment, follow-through, and attention to detail.* Process Return Merchandise Authorizations (RMAs) and coordinate with customers, carriers, and internal teams to ensure efficient returns and exchanges.* Partner closely with warehouse and fulfillment teams to investigate and resolve shipping, delivery, and order-related issues.* Process manual orders accurately, maintain clear documentation, and coordinate fulfillment to ensure a smooth customer experience.* Help manage customer support across digital platforms by ensuring inquiries are handled promptly, automated interactions are reviewed as needed, and escalations are resolved or routed appropriately.* Support broader operational and shipping needs across the Civilian team as business demands evolve.* Help track support and operational performance metrics, identify trends, and surface opportunities to improve the customer experience and internal processes.What You Bring* 2+ years of experience in a customer-facing, customer support, ecommerce, or operations role.* Strong communication skills and the ability to support customers professionally across phone and digital channels.* Sound judgment, empathy, and problem-solving ability in handling customer issues and escalations.* Strong attention to detail and accuracy in order management, returns, and operational coordination.* Ability to manage multiple priorities, stay organized, and follow issues through to resolution.* A collaborative, adaptable, and accountable approach to working across teams and evolving business needs.* Bachelor's degree or equivalent practical experience preferred.* Passion for our missionLocation: This role is based out of our one of our US Hubs and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.Benefits that Benefit You* Competitive salary and 401k with employer match* Discretionary paid time off* Paid parental leave for all* Medical, Dental, Vision plans* Fitness Programs* Emotional & Mental Wellness support* Learning & Development programs* Employee Resource Groups (ERGs)* And yes, we have snacks in our officesBenefits listed herein may vary depending on the nature of your employment and the location where you work.Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.Important NotesThe above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.Some roles may also require legal eligibility to work in a firearms environment.We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

United States

Hiring timezones

United States +/- 0 hours

Job categories

Customer Support AssociateOperations Support AssociateCustomer Service AssociateCustomer Operations SpecialistCustomer Service Operations SupportCustomer Operations

Skills

Customer SupportEcommerceOrder ManagementShippingFulfillmentChat SupportEmail SupportWarehouse operationsManual OrdersOperations ManagementCustomer ServiceCheckMakeMatterWhatsApp

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About Axon

Learn more about Axon and their company culture.

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Axon Enterprise, Inc. is a prominent American company specializing in the development of technology and weapons products for law enforcement, military, and civilian use. Originally founded as TASER International in 1993 by Rick Smith and Thomas P. Smith, the company initially focused on TASER electroshock weapons. Over the years, Axon has significantly diversified its product portfolio to include a comprehensive suite of public safety solutions. This expansion includes body-worn cameras, in-car camera systems, and a cloud-based digital evidence management platform known as Evidence.com. The company also offers computer-aided dispatch software and other productivity tools designed to enhance the efficiency and effectiveness of public safety operations.

Headquartered in Scottsdale, Arizona, Axon has a global presence with offices in various countries, including Australia, Canada, Finland, Germany, Hong Kong, India, Italy, the Netherlands, the United Kingdom, and Vietnam. The company's mission is to protect life, with a long-term goal of making the bullet obsolete and reducing social conflict. Axon's technology is widely adopted by law enforcement agencies in the United States and internationally. As of 2017, Axon's body-worn cameras held a significant market share among police departments in major U.S. cities. The company continues to innovate in the public safety sector, investing in areas like artificial intelligence to further support law enforcement and improve community safety. Axon's ecosystem of devices, apps, and personnel aims to provide public safety professionals with the tools they need to de-escalate situations, capture truth, and accelerate justice.

Employee benefits

Learn about the employee benefits and perks provided at Axon.

View benefits

Free Snacks

Free snacks provided.

Free Drinks

Free drinks provided.

Parental leave

Robust parental leave policy.

Dental Insurance

Competitive dental plan options.

View Axon's employee benefits
Claim this profileAxon logoAX

Axon

Company size

1001-5000 employees

Founded in

1993

Chief executive officer

Patrick W. Smith

Markets

Public Safety TechnologyLaw Enforcement TechnologyBody Worn CamerasDigital Evidence ManagementCloud ComputingArtificial IntelligenceComputer Aided DispatchMilitary TechnologySurveillance TechnologyCivic Tech

Employees live in

United States
View company profile

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