Learning Services Operations Manager

ABOUT AVID
Avid makes technology and collaborative tools so creators can entertain, inform, educate, and enlighten the world.
Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts,
televised sporting events, music recording and live concerts.
To learn how Avid powers greater creators or for more information , visit www.avid.com .

JOB SUMMARY
The Avid Customer Operations Team’s charter is to drive operational efficiency and strategy to support the Global
Customer Care, Customer Success, and Learning Services groups within the Avid Customer Team organization.
As a Learning Services Operations Manager, you will be responsible for assisting in the ongoing strategic operations of
the Learning Services offerings, including support resource planning, report creation and analysis, assisting in
management of KPI's and metrics, and management of Learning Services Operations team.
The successful candidate will play a key role in supporting the design, delivery, and operational excellence of Avid’s
academic and enterprise learning programs. This role leads day - to- day activities within the Learning Services
Operations team, ensuring smooth execution of learning workflows, high - quality learner support, and efficient
administration of Avid’s learning platforms and tools.

ABOUT THE JOB

Team & Operational Leadership
• Lead and support a small team responsible for learner support, program logistics, reporting, and platform

administration.

• Ensure day - to- day workflows are executed accurately, on time, and to established service - level standards.
  • Drive operational efficiency by refining processes, documentation, and team practices.
  • Support coordination between Learning Services and centralized Avid operations as functions transition.

Learning Platform Administration
• Oversee routine administration of learning systems such as Rise, LearnUpon, Questionmark, and ORC.
• Monitor platform performance, user experience, and data integrity; escalate issues and collaborate on solutions.
• Maintain dashboards and reporting to support learner tracking, partner activity, and operational insights.

Academic Learning Partner (ALP) Support

• Lead the team responsible for day - to- day operational contact for Avid Learning Partners, ensuring timely
  support, smooth coordination, and high levels of partner engagement.
  • Assist with gathering partner metrics, tracking utilization, and compiling performance insights.
  • Support documentation and logistics for partner onboarding, compliance, and administrative needs.

Data, Reporting & Continuous Improvement
• Maintain and update KPIs, dashboards, and regular operational reports.
• Contribute to internal reviews, audits, and program optimization initiatives.

REQUIRED QUALIFICATIONS
• 4–6 years of experience in Learning & Development, learning operations, customer education, customer support,

or related fields.

• Experience managing or coordinating learning systems (LMS/LXP, testing platforms, content tools).
  • Strong operational and organizational skills, with experience improving workflows or supporting team processes.
  • Excellent communication and stakeholder coordination skills.
  • Bachelor’s degree in education, business, communications, or a related field

.

PREFERRED QUALIFICATIONS
• Experience in manager, team lead, project lead, or mentorship capacity.
• Working knowledge of learning platform tools such as LearnUpon, Questionmark, Rise 360, or similar
• Strong Organizational skills: Ability to multitask, prioritize, and plan tasks to effectively deliver
assignments and requests in a timely manner.
• Comfort working with analytics dashboards and reporting tools.

Avid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!