Specialist Technical Care (automotive parts)

Company Description

Job Description

We are looking for a specialist who is well versed in auto parts. You will not have communication with external clients, you do not sell parts, you help select them.

Please send your CV only in English.

Responsibilities

• Provides pre-sales/post-sale technical customer service to customers;

• Provides responses to technical inquiries from customers and Contact Center representatives;

• Recommends alternative products or services as the part of customer claims resolution;

• Selects auto parts, checks their compatibility with clients' cars;

• Works with warranty claims (identification of factors that may affect the failure of a part during the warranty period through no fault of the manufacturer);

• Answers to inquiries about maintenance, repair and operation of the vehicle;

• Works with complaints (assesses the degree of damage to the part and the difference between what the client ordered and received, checks whether the part was mounted on the car or not);

• Works with product characteristics - corrects product maps;

• Compares company products with market products by technical characteristics;

• Act as a mentor for candidates during their initial training, demonstrating the work process.

Requirements

• + 6 months relevant work experience;
• Knowledge of original and non-original catalogs for the selection of auto parts (ETKA, Microcat, EPC, etc.), free orientation in catalogs of various brands of cars
• High level knowledge of car design (desirable technical education)
• Knowledge of MS Office
• Orientation in brands and manufacturers of auto parts
• Punctuality, perseverance, integrity, critical thinking skills
• English B1

What do we offer?

• Full time contract (40 hours a week);
• Monday-Saturday 8:00 am - 20:30 pm (8 hours rotating shift), 2 days a week days off, break 1 hour + 2 times for 10 minutes during the day pause;
• Annual vacation of 22 working days and 1 additional day off on your birthday
• Meals Allowance
• Healthcare Insurance
• Mental Wellbeing Program
• AUTODOC Corporate Discount
• Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
• Free English and German language classes
• Referral Program with attractive incentives
• Flexible working hours and hybrid work
• Fast growing international company with stable employment.
  

Join us today and let’s create a success story together!