AUTODOCAU

Specialist Technical Care (automotive parts)

AUTODOC SE is a leading European e-commerce company specializing in auto parts and accessories, serving 27 countries with a wide range of products for cars, trucks, and motorcycles. Founded in Berlin in 2008, the company has grown rapidly and focuses on providing quality products, competitive prices, and excellent customer service.

AUTODOC

Employee count: 5000+

Portugal only

Company Description

AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe.
Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands.

Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!

Job Description

We are looking for a specialist who is well versed in auto parts. You will not have communication with external clients, you do not sell parts, you help select them.

Please send your CV only in English.

Responsibilities

  • Provides pre-sales/post-sale technical customer service to customers;

  • Provides responses to technical inquiries from customers and Contact Center representatives;

  • Recommends alternative products or services as the part of customer claims resolution;

  • Selects auto parts, checks their compatibility with clients' cars;

  • Works with warranty claims (identification of factors that may affect the failure of a part during the warranty period through no fault of the manufacturer);

  • Answers to inquiries about maintenance, repair and operation of the vehicle;

  • Works with complaints (assesses the degree of damage to the part and the difference between what the client ordered and received, checks whether the part was mounted on the car or not);

  • Works with product characteristics - corrects product maps;

  • Compares company products with market products by technical characteristics;

  • Act as a mentor for candidates during their initial training, demonstrating the work process.

Requirements

  • + 6 months relevant work experience;
  • Knowledge of original and non-original catalogs for the selection of auto parts (ETKA, Microcat, EPC, etc.), free orientation in catalogs of various brands of cars
  • High level knowledge of car design (desirable technical education)
  • Knowledge of MS Office
  • Orientation in brands and manufacturers of auto parts
  • Punctuality, perseverance, integrity, critical thinking skills
  • English B1

What do we offer?

  • Full time contract (40 hours a week);
  • Monday-Saturday 8:00 am - 20:30 pm (8 hours rotating shift), 2 days a week days off, break 1 hour + 2 times for 10 minutes during the day pause;
  • Annual vacation of 22 working days and 1 additional day off on your birthday
  • Meals Allowance
  • Healthcare Insurance
  • Mental Wellbeing Program
  • AUTODOC Corporate Discount
  • Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
  • Free English and German language classes
  • Referral Program with attractive incentives
  • Flexible working hours and hybrid work
  • Fast growing international company with stable employment.

Join us today and let’s create a success story together!

About the job

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Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Portugal +/- 0 hours

About AUTODOC

Learn more about AUTODOC and their company culture.

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We are AUTODOC, one of the leading online retailers of vehicle parts and accessories in Europe. Our journey began 17 years ago in Berlin, founded by Alexej Erdle, Max Wegner, and Vitalij Kungel. From humble beginnings, we've rapidly grown into one of the most exciting internet companies on the continent. Our core mission is to make mobility easy and sustainable for everyone. We're passionate about providing our customers with the freedom of driving while we take care of the details. This means offering the largest selection of high-quality products at attractive prices, coupled with an exceptional service experience.

We're proud to serve 27 European countries, offering a massive inventory of 6.7 million products from 2,500 brand manufacturers. Whether you're looking for parts for one of 176 car brands, 23 truck brands, or 154 motorcycle brands, we've got you covered. Our success is built on a deep understanding of car performance and the evolving needs of drivers, gained over 17 years of operation. This expertise allows us to create products and services that perfectly blend our experience with cars and our commitment to our customers. Our portfolio includes product brands for both individual car owners and professional mechanics, as well as tailored all-in-one supplier services for our business partners. Diversity and variety are ingrained in our DNA; AUTODOC was established by immigrants with limited resources, and we champion the value of individual differences and the rich cultural diversity of our colleagues, customers, and partners. We foster an open, respectful, and inclusive working environment at every level of our organization. As we continue to grow, our vision is to become the leading tech ecosystem in the automotive industry, seamlessly connecting all aspects of the automotive aftermarket.

Employee benefits

Learn about the employee benefits and perks provided at AUTODOC.

View benefits

Meals Allowance

Meals Allowance.

Healthcare Insurance

Healthcare Insurance.

Employee discounts

Exclusive AUTODOC shop discounts.

Team events

Team events and company celebrations.

View AUTODOC's employee benefits
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AUTODOC

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