Voyc

We are Voyc, a company born out of a shared frustration with impersonal customer experiences. It all began in 2015 when our co-founders, Matthew Westaway and Lethabo Motsoaledi, then UCT Engineering Graduates, found themselves discussing poor interactions with contact centers. We realized that many large companies seemed to lack a fundamental care for their customers. This led us to establish a User Experience agency aimed at helping businesses better understand their clientele. During this time, we experienced firsthand the laborious process of manually listening to and analyzing recorded interviews. We knew there had to be a more efficient way.

Driven by this challenge, we developed the initial version of Voyc – a solution designed to automatically analyze conversations and extract key themes. Our journey took a significant turn when we participated in the prestigious Techstars SAP.iO accelerator in Berlin. This experience exposed us to the intricacies of contact centers and reshaped our perception of customer service. We discovered that contact center professionals are indeed dedicated to their customers but often lack the time and capacity to manage every interaction with consistent care. Existing quality assurance processes were manual, inefficient, and involved random call sampling with Excel-based scoring. We recognized that our technology could empower contact centers to monitor 100% of their calls. Today, Voyc is trusted by numerous contact centers to identify customers needing further assistance and agents requiring additional training. Our core mission is to bridge the trust gap between companies and their customers by enabling contact centers to handle every interaction with consistency and care. We've set an ambitious goal to monitor the calls of 200 million end customers, ensuring they feel valued and 'cared for' in every engagement with a company that utilizes Voyc. We are committed to helping businesses leverage their voice data securely to derive actionable insights that reduce costs, increase revenue, and provide peace of mind, always keeping our clients and their customers at the heart of everything we do.