Program Manager US

Role Overview

The Program Manager, Customer Programs will lead and scale initiatives that put the customer at the center of our strategy and execution. This role is responsible for designing and delivering programs that elevate customer voice, strengthen customer relationships, and directly support go-to-market priorities.

Working across Marketing, Sales, Customer Success, Product, and Strategy, this role will drive programs that connect customer insights and advocacy to tangible business outcomes—including pipeline acceleration, customer retention, and brand credibility.

This role requires a highly collaborative and customer-centric program leader who can operate both strategically and hands-on—building programs from the ground up while ensuring operational rigor and measurable impact.

Responsibilities

• Design and deliver programs that amplify the voice of the customer across go-to-market and product initiatives

• Build scalable frameworks for customer engagement, advocacy, and storytelling (e.g., references, case studies, events, insights)

• Align customer programs to business priorities, ensuring clear linkage to pipeline, growth, and retention goals

• Lead end-to-end execution of customer-focused programs, including planning, stakeholder alignment, and delivery

• Manage multiple concurrent initiatives, ensuring timelines, milestones, and outcomes are clearly defined and achieved

• Establish processes to efficiently intake, prioritize, and fulfill requests related to customer engagement and advocacy

• Partner closely with Marketing, Sales, Customer Success, and Product teams to identify opportunities to leverage customer voice

• Collaborate on strategic accounts and initiatives to deepen customer relationships and engagement

• Serve as a connector across teams to ensure consistent and high-quality customer experiences

• Define and track program success metrics, including engagement, impact on pipeline, and customer satisfaction

• Analyze trends and feedback to continuously improve program effectiveness

• Provide regular updates and insights to stakeholders and leadership

• Build and maintain strong, trust-based relationships with customers and internal stakeholders

• Ensure customers have a positive and valuable experience when participating in programs

• Represent the customer perspective in internal discussions and decision-making

Key Qualifications

• 8-10+ years of experience in program management, project management, or business/operations roles

• Proven experience leading multiple complex initiatives simultaneously from planning through delivery

• Proven experience partnering with senior leadership teams on complex initiatives, including driving alignment, surfacing risks, managing escalations, and enabling effective decision-making

• Experience working closely with high-impact customers

• Experience working cross-functionally in a matrixed organization

• Strong organization, attention to detail, problem-solving, and execution

• Excellent communication, facilitation, and synthesis skills, with the ability to support both executive-level discussions and working team execution

• Experience managing external vendors or strategic partners to deliver high-quality outcomes in close coordination with internal teams

• Experience working with globally distributed teams

• Ability to balance strategic thinking with hands-on execution

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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