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KlaviyoKL

Sr. Program Manager, Scaled Success Strategy

We help businesses of every size — from entrepreneurs to iconic brands.

Klaviyo

Employee count: 501-1000

Salary: 88k-132k USD

United States only

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At Klaviyo, we value unique backgrounds and perspectives. The Senior Program Manager, Scaled Success Strategy will oversee our 1:many success experience, responsible for the design, coordination, and execution of At Scale 1:many programs and motions. This role will drive motions that lead to ROI, retention, and expansion for Klaviyo Customers.

Requirements

  • Analytical problem solver that uses customer data to support decision making
  • Experimented with AI in work or personal projects, and excited to dive in and learn fast
  • Strong group facilitation skills
  • Ability to drive results through indirect and direct influence
  • Expert in customer journey mapping and service blueprinting with experience in 1:many, scaled programs
  • Creating business cases and financial impact assessments for change efforts
  • Strong project management skills

Benefits

  • Comprehensive range of health, welfare, and wellbeing benefits
  • Annual cash bonus plan
  • Variable compensation (OTE) for sales and customer success roles
  • Equity
  • Sign-on payments

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Senior
Manager

Salary

Salary: 88k-132k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Klaviyo

Learn more about Klaviyo and their company culture.

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We help businesses of every size — from entrepreneurs to iconic brands.

Klaviyo lets you deliver amazing experiences across email and other owned channels.

Klaviyo helps businesses own their marketing

Despite the amount of information consumers and businesses share with each other, most of the emails and experiences businesses deliver do not use that data.

Customer-centric businesses know the experiences they want to create, but earlier technologies haven’t been able to deal with the scale or real-time nature of information. As a result, businesses have to depend on advertising and other growth channels outside of their control.

Making it possible to store all of a business’ customer data in the same system that delivers experiences to customers, allows new experiments and businesses to get off the ground and existing companies to grow faster in ways they control.

Careers

Grow and learn while you help businesses around the world do the same.

Our mission is to help businesses grow by owning their brand and their relationships with their customers. Every business we work with has dreams — our job is to build the technology and experiences to achieve them.

What we value

We start with our customers and work backwards. We want to be experts and set the benchmark in the work and experiences we create. We sweat the details — so our customers don’t have to — and we’re never done learning. We don’t have all the answers and we’re candid and collaborative when we’re solving problems.

We’re planning to hire hundreds of Klaviyos in the coming years — it’s the only way for us to achieve our mission. If you want to chat about a specific role or working at Klaviyo in general, we’re excited to talk.

Awards and Recognition

Our Klaviyos help fuel our rapid growth, and we couldn’t be prouder of their commitment. Our culture of collaboration, innovation and empowering our employees has earned Klaviyo outstanding awards as a great company to work for.

At Klaviyo, we also work on challenging and impactful problems, provide ample opportunities to learn, and believe in helping our team ramp up—fast.

Employee benefits

Learn about the employee benefits and perks provided at Klaviyo.

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Home office budget

Since you work remotely, we want to make sure your home office is comfortable.

Equity benefits

Klaviyo offers equity packages to all full time employees, vesting over a four-year period.

Paid parental leave

Klaviyo ensures everyone is guaranteed the time they need by providing 16 weeks of parental leave.

Retirement benefits

Klaviyo's 401k plan offers stocks, bonds and international index funds to choose from + 4% company match.

View Klaviyo's employee benefits
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Klaviyo

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