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AtoBAT

Tier 2 Customer Support

AtoB is a fintech company revolutionizing the financial infrastructure for the trucking and logistics industry by providing modern payment solutions, including a fuel card with discounts and fraud prevention.

AtoB

Employee count: 51-200

CA and US only

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Think about your last trip to a grocery store. Almost everything you see was moved on a truck. Within 4 days time, if trucks stopped moving, your grocery store would be empty. The transportation network is critical to our economy, and the Tier 2 Customer Support role is a key to AtoB’s success.

Requirements

  • Daily queue management in Zendesk along with escalations in Slack
  • Proven experience 2-4 years in a support or account management role
  • Superior phone work as well as written and verbal communication skills
  • High level sense of prioritization
  • Zendesk experience 1-2 years or more
  • Zendesk ops experience (reporting, dashboards, triggers, etc) a plus
  • Bilingual (Russian, French) a plus
  • Highly adaptable, coachable, proactive, happy and driven

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

United States +/- 0 hours, and 1 other timezone

About AtoB

Learn more about AtoB and their company culture.

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At AtoB, we are spearheading a technological revolution in the financial infrastructure of the United States' fleet industry. Founded in 2019, our mission is to dismantle the outdated, cumbersome, and often opaque payment systems that have long plagued trucking and logistics. Through groundbreaking technology, we are introducing a new era of efficiency, transparency, and security in fleet financial management. Our core innovation, the AtoB Fuel Card, is a universally accepted payment solution that provides drivers and fleet managers with significant fuel discounts, robust fraud prevention, and streamlined expense tracking. This isn't just a fuel card; it's a comprehensive financial toolkit designed to empower businesses, from owner-operators to large-scale enterprises, to optimize their operations and reduce costs. We are committed to providing a seamless, digital-first experience, integrating with existing fleet management tools to offer real-time controls and analytics on spending.

Our platform is built on a modern SaaS and payments technology stack, enabling us to offer features like instant direct-deposit payroll, access to banking and savings tools, and a user-friendly dashboard for a holistic view of business finances. AtoB's telematics integration is a key differentiator, offering unparalleled security by ensuring fuel purchases align with vehicle location and tank capacity, effectively mitigating fraud. We are recognized for our commitment to innovation, being named to Forbes' Next Billion-Dollar Startup 2022 list and a member of the World Economic Forum's Global Innovators Community. By focusing on the unique needs of the transportation sector and leveraging cutting-edge financial technology, AtoB is not just modernizing payments; we are building the future of financial services for the industry that forms the backbone of the economy. Our vision is a world where capital movement within transportation is as fluid and efficient as the goods being transported, fostering growth and stability for the hardworking individuals and businesses in this vital sector.

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AtoB

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