Strategic Account Manager

EnergyCAP is looking for a Strategic Account Manager to own and grow revenue across an established portfolio of customer accounts. This role is critical to our continued growth because it is responsible for the customer relationship and revenue after the initial sale, ensuring retention, identifying expansion opportunities, and maintaining a healthy and predictable pipeline aligned to ARR goals.

Requirements

• 2–3 years of sales-related experience (BDR, Account Manager, AE, or similar), preferably in a B2B and/or consultative sales environment.
• Experience managing a portfolio of customer accounts and owning ongoing customer outcomes.
• Proven ability to support renewals, retention, and revenue growth through disciplined execution and relationship management.
• Strong written and verbal communication skills, including confidence working with decision-makers and handling difficult conversations.
• Ability to build trusted customer relationships through proactive engagement, expectation setting, and strong follow-through.
• Strong organization, time management, and prioritization skills with the ability to manage a high-volume book of business.
• Experience using CRM tools and sales processes to manage pipelines, track performance, and forecast accurately.
• Ability to collaborate cross-functionally and align internal teams to deliver customer success and revenue results.
• Ownership mindset and adaptability, with the ability to work through ambiguity and consistently deliver results.
• Associate degree required (bachelor's degree preferred).
• Preferred Qualifications:
• SaaS and/or subscription-based business experience.
• Experience managing long-term customer relationships (1+ year lifecycle).
• Experience with contract management, renewals, and expansion conversations including multi-year agreements or pricing changes.

Benefits

• Health & Wellness
• Financial Security
• Growth & Development
• Community & Balance