United States onlyMember Engagement Specialist responsible for engaging and enrolling eligible health plan members in Tuesday Health’s supportive care services. Requires highly personable and professional communication skills, experience in outreach, contact center, or customer service, and ability to work independently and as part of a team.
Requirements
- Utilize telephonic outreach and engagement strategies to contact members and schedule a clinical assessment visit.
- Effectively communicate Tuesday Health services, overcome objections, and answer questions.
- Connect members to services available to meet their needs during the initial outreach.
- Provide ongoing telephonic customer service to members and their caregivers.
- Initiate creative strategies to facilitate member contact.
- Maintain performance accountability around member enrollment and participation and achieve performance targets.
- Adhere to Tuesday Health information security and privacy requirements.
- Leverage reporting and dashboards to prioritize outreach to members.
- Successfully meet and/or exceed engagement targets.
Benefits
- Competitive compensation
- Comprehensive benefits including medical, dental, vision, and life insurance, paid time off and holidays, employer 401(K) match, etc.
- Remote work with multiple onsite sessions each year to maximize collaboration and team building
AR, BR + 6 more
Germany only