Business Development Representative - Call Center

VivaZen is seeking a Business Development Representative to drive new business development for a rapidly growing, category-leading wellness brand. The ideal candidate is a motivated sales professional with strong communication skills and a competitive mindset. The role involves making high-volume outbound calls to qualified kratom-aware retail leads and closing first orders through the B2B Shopify portal.

Requirements

• 2+ years of inside sales, telesales, or call center experience
• Demonstrated comfort with high call volume (80–100+ outbound dials per day)
• Central or West Coast time zone strongly preferred; Eastern considered for exceptional candidates
• Experience selling into retail or wholesale accounts over the phone
• CRM proficiency — Salesforce, HubSpot, or equivalent; must be able to manage a pipeline independently
• Thick skin and tenacity — kratom retail accounts (c-stores, smoke shops, head shops) are notoriously difficult to reach; you must handle objections and unavailability without losing momentum
• Reliable home office setup: computer, high-speed internet, dedicated phone
• Driven, self-directed, and accountable — remote work is not an opportunity to work when you feel like it; it is an opportunity to outperform
• 1099 independent contractor status — must understand and accept this classification

Benefits

• Flexible work arrangement
• Opportunity to build and manage own portfolio of accounts
• Direct contribution to company growth
• Potential for advancement into an Order Desk role focused on account management, customer retention, and revenue expansion within existing accounts