Manager, Contract Lifecycle Management

Job Summary

The Contract Lifecycle Management (“CLM”) Manager is responsible for configuring, implementing, executing, monitoring, and terminating contracts as part of the Contract Lifecycle Management solution. In this role, you will assume a wide range of responsibilities, all of which will require critical thinking, innovation, process knowledge, and attention to detail. You will be responsible to participating in contract negotiations, RFPs, and continually monitor the business activities to ensure services are being invoiced correctly. We are looking for someone with strong communication skills, excellent business/systems acumen, and experience in program management or related field. The position will report directly to the General Manager.

Job Responsibilities

• Participate in RFPs to ensure business solutions are properly being accounted for
• Configuration & Implementation (80%)

• Serve as the business leader for the 6 stages of contract lifecycle management:
• Contract Initiation
• Contract Creation and Negotiation
• Contract Approval
• Contract Execution
• Contract Monitoring and Management
• Contract Renewal or Termination

• Managing RFP responses and financial models for RFP’s and new contracts
• Review business changes to ensure proper billing points are still in place.
• Periodically review contracts and invoices to ensure all activities are being invoiced properly
• Participate in RFPs and business changes to ensure proper Activity Based Pricing (ABP) are in place
• Ensure all current and future pricing is accurately reflected (ABP) and billed correctly to clients
• Collaborate with operations and finance leadership team to review monthly invoicing activities
• Participate in the onboarding new business and clients
• Responsible for maintaining ABP pricing in accordance with client contract requirements
• Maintenance & Support (20%)
• Responsible for managing and resolving identified invoicing issues from users
• Prepare reports for leadership
• Work with Salesforce Administration team to ensure timely updates to the CLM managed package
• Monitor ABP activities to ensure proper invoicing is obtained

Basis Qualifications

• 5 years of relevant program management, project management experience, and/or system administration
• Solid understanding of the DCC operations
• Ability to collaborate with multiple channels within the company and externally with client.
• Advance knowledge in Excel and Microsoft office Suite.
• Ability to communicate effectively cross functionally.
• Ability to communicate effectively with customers and high level internal leaders.
• Must perform duties under deadline pressure in a fast-paced, high volume, multi-office work environment. In addition, the ability to prioritize, plan, deal with difficult situations and effectively communicate orally and in written form is essential to the success of this position.

Preferred Skills

• Bachelor’s degree
• Strong written and verbal communication skills
• Detail-oriented and highly organized with the ability to meet important deadlines and work well under pressure
• Ability to manage direct report(s)
• Keen interest in technology and process improvement
• Insurance industry experience and product knowledge
• Familiarity with project management approaches, tools, and phases of a project lifecycle

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Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.