Client Experience Intern

Company Overview:

Assistantly stands at the forefront of offshore talent acquisition and workforce solutions, committed to connecting global talent with the opportunities they deserve. With the launch of our paid Client Experience Internship program, we're inviting ambitious individuals to join our mission. This program is designed to offer a deep dive into the bustling world of offshore recruitment, providing interns with a rich learning experience and hands-on exposure to customer experience management in a global setting.

Internship Overview:

As our Client Experience Intern, you'll be an integral part of our team, working directly under the guidance of our Head of Client Success. This role is your opportunity to contribute to exceptional service delivery across diverse geographical locations, while gaining insight into the intricacies of international recruitment processes. If you're eager to build your skills in cross-cultural communication and learn about the nuts and bolts of customer experience from a global perspective, this internship is for you.

Who You Are Behind the Resume:

We're scouting for someone who brings more to the table than just academic achievements. You're scrappy, a quick learner with a penchant for critical thinking and problem-solving. Communication is your stronghold, enabling you to connect with people from various backgrounds effortlessly. You're not just looking for any internship; you're seeking an experience where you can truly make an impact, learn, grow, and above all, be part of a story that spans across continents.

Key Responsibilities:

Client and Candidate Assistance:

• Engage with clients and candidates, providing support, information, and guidance on job opportunities and recruitment processes.
• Facilitate a smooth onboarding process for candidates, offering hands-on assistance and ensuring a positive experience.

Relationship Support:

• Help in building and maintaining robust relationships with clients, candidates, and team members, fostering a culture of understanding and mutual respect across different cultures and time zones.
• Participate in initiatives to collect and act on feedback, aiming to continually enhance the satisfaction levels of our clients and candidates.

Process Learning:

• Assist in the review and optimization of customer experience processes, contributing to the efficiency and effectiveness of our international recruitment efforts.
• Gain practical experience in the field of international recruitment, learning about best practices and innovative solutions.

Data Support:

• Support the management of our CRM system, ensuring accurate and up-to-date records are maintained.
• Uphold the highest standards of data integrity and confidentiality in every interaction.
  

Embark on a journey with Assistantly, where your internship is more than just a learning experience—it's your first step towards making a global impact.

Requirements

Qualifications:

• Currently enrolled in a Bachelor's program in Business Administration, Human Resources, or a related field, with a genuine interest in learning about international business and customer experience.
• Exceptional communication and interpersonal skills, with a strong inclination towards understanding and navigating cross-cultural nuances.
• An eager learner, ready to immerse yourself in a global team environment and contribute positively.
• A foundational understanding of customer service principles and practices with a customer-first mindset.

Benefits

What We Offer:

• A comprehensive learning experience in the fields of offshore recruitment and customer experience management.
• Exposure to a variety of international recruitment projects, providing a broad perspective on global business practices.
• Personal and professional growth opportunities through mentorship with experienced industry professionals.
• A pathway to potential future opportunities within our organization, based on internship performance.