Forward Deployed Engineer

Senior Technical Account Manager

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About AssemblyAI

At AssemblyAI, we’re building at the forefront of Speech AI, creating powerful models for speech‑to‑text and speech understanding available through a straightforward API. With more than 200,000 developers building on our API and over 5,000 paying customers, AssemblyAI is helping unlock and support the next generation of powerful, meaningful products built with AI.

Progress in AI is moving at an unprecedented pace—our team is made up of experts in AI research focused on ensuring our customers stay on the cutting edge, with production‑ready AI models that are constantly improving in accuracy, latency, and capability. Our models consistently rank highest in industry benchmarks for accuracy, outperforming models from Google and Amazon, and cut up to 30% fewer hallucinations than OpenAI’s Whisper. They power more than 2 billion end‑user experiences each day, helping companies better understand customer feedback, run more productive meetings with automated meeting notes, and improve childhood literacy via ed‑tech tools.

We’ve raised funding from leading investors including Accel, Insight Partners, Y Combinator’s AI Fund, Patrick and John Collision, Nat Friedman, and Daniel Gross.

About the Role

We’re looking for a Senior Technical Account Manager to join our Success team and ensure customers have an outstanding experience throughout their journey with AssemblyAI. You will onboard new customers, help them realize their product vision, and explore leading‑edge use cases within voice AI. This requires that you work directly with customers to integrate our voice AI models into current and future product features, using your technical expertise to plan and execute on their overall needs within voice AI and helping them choose the right plans, models, and use cases.

As part of our Go to Market Team (GTM), you’ll collaborate with Sales, Support, Engineering, Research, and Product to ensure customers get the most out of our products. Your goal is to use customer feedback to drive our product roadmap and your creativity and problem‑solving skills will be key in finding unique solutions for each customer’s needs. Additionally, you will play a pivotal role in ensuring customers are on the right plan and commercial agreement for their use cases with AssemblyAI.

What You’ll Do

• Serve as the primary point of contact for customers, ensuring their needs are met throughout their journey with AssemblyAI.
• Evaluate customer use cases and proactively identify opportunities to integrate voice AI into their product roadmaps.
• Manage a portfolio of technical customers, primarily communicating asynchronously and ensuring timely, high‑quality support.
• Lead commercial and project meetings, focused on demonstrating the value of our voice AI capabilities.
• Drive growth in customer usage of the API across varying product offerings and end‑customer use cases.
• Build strong connections with our customers to ensure their long‑term success with our platform.
• Act as a thought leader and customer advocate, providing insights and feedback to drive the future direction of our product roadmap.

What You’ll Need

• Have 4+ years of experience as a technical account manager, account manager, solutions architect, sales engineer, or technical consultant.
• Preferred experience working with SQL, Python, React, and web development frameworks.
• Familiarity with AI/ML tools is a strong plus.
• Passion for AI technology and a strong desire to apply it to real‑world customer challenges.
• Ability to proactively identify opportunities for voice AI integration and create detailed execution plans.
• Willingnes to wear many hats (software engineer, product manager, account manager, and support), passionate about unblocking issues for customers, and excited about problem‑solving.
• Operate with high energy, adept at frequent context switching, and capable of managing multiple projects simultaneously with expansive ownership.

Pay Transparency

AssemblyAI strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on paying competitively for our size, stage, and industry. Salary is one part of a broader compensation package, such as benefits and other reward opportunities we provide.

Salary range: $150k – $220k OTE (U.S.)

Working at AssemblyAI

We are a small but mighty group of startup veterans and experienced AI researchers with over 20 years of expertise in Machine Learning, Speech Recognition, and NLP. As a fully remote team, we’re looking for people who are ambitious, curious, and lead with integrity. We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. No matter your race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status—if joining this mission speaks to you, we encourage you to apply!

Using AI to Interview

If you’re selected for an interview, please review this resource to better understand how AssemblyAI approaches the use of AI in our interview process.