United States onlyArticulate is the leading SaaS provider of online training solutions for the new world of work. Our industry-leading software and services make it simple for enterprises and SMBs to develop, deliver, and analyze online training that’s engaging and effective.
As Manager, Product Design (Reach/ Review), you will play a pivotal role in driving the strategic and executional design direction of our products while supporting a team of highly talented product designers. Your understanding of user-centered design principles and keen eye for detail will guide our product design team in crafting outstanding and cohesive customer experiences.
Our ideal candidate will be an advocate of design thinking, experienced in Figma, and someone with highly refined taste to drive quality in their product area and consistency within our platform. You are a team leader, and passionate about building a product experience that creates true connection with customers. You can shift context between solving for the larger customer journey and the micro details that make or break a good design. In addition to your love of product design, you have compassion for your team and work diligently to foster a creative culture of collaboration, positivity, innovation, and growth.
Overall ImpactLead, inspire, and mentor a team of product designers, nurturing their skills, and fostering growth Take full responsibility of smaller undefined features and/or a whole product, and drive clarity through cohesive, forward-thinking, and industry-competitive design solutions Clearly communicate complex concepts to stakeholders representing strategic and user-focused viewpoints Estimate work timelines, prioritize efforts across multiple verticals, and drive work forward Steer design decision-making to meet the needs of users while also aligning with our business goals, measuring solutions and outcomes against providing customer valueBreak down complex projects into simple systems that can be effectively designed and maintained by less experienced designers
What you'll do:
- Team Management and Mentorship:
- Provide thoughtful feedback and identify areas for improvement in product design critiques to drive high-quality, iterative, and customer focused design.
- Support and motivate the team to manage deadlines in collaboration with product and engineering partners to reliably deliver against roadmap goals.
- Give guidance that unblocks others
- Scope and define work into milestones and timeframes
- Design Thinking & Storytelling
- Lead exploration for solving design problems within your product area
- Analyze user and stakeholder feedback to identify problems and synthesize new, elegant solutions to solve pain points
- Use an understanding of our products and assets, the competitive landscape, and our users in product decision-making
- Participate in interviews with customers to gain new insights and synthesize research into findings for potential product improvements
- Design Execution
- Craft efficient user flows, thoughtful wireframes, high-fidelity pixel-perfect designs, prototypes, and pattern documentation leveraging our design system
- Validate creative ideas through rapid prototyping and user testing
- Collaboration
- Collaborate closely with engineering and product tripod members to strategically iterate on and ship new features regularly
- Cross team and technical boundaries to solve internal and customer problems
- Have mastered the art of the stakeholder review; completely own the feedback and design support they require on your projects
- Lead Design QA with thorough testing of new features, while giving efficient guidance for dev and QA teams
- Team Citizenship
- Push forward the craft of product design with an eye on industry trends and best practices
- Make a significant impact in the process of how design work is done, the operations of the design team, and the overall team culture
- Assist with finding new design talent and guiding junior-mid level peers
What you should have:
- Bachelor's degree in Graphic Design, Interaction Design, or related field
- Proven track record with 5+ years in product design with 1-2 years experience managing or leading product design teams
- Understanding of user-centered design principles, UI design principles, and best practices
- Demonstrated expertise in crafting cohesive, exceptional customer experiences across digital products
- Ability to think strategically and translate business objectives into customer-focused design solutions
- Leadership, communication, and presentation skills, with the ability to influence and inspire cross-functional teams and stakeholders
- Passionate about end-to-end customer experience holistic of product and brand
- A compassionate doer who seeks to improve our processes and regularly works to identify areas to maximize team efficiency
- Team player, highly self-motivated. Ability to collaborate closely with product managers, product designers, engineers, and copywriters in the tripod model
- You are resilient, reliable, and optimistic
- Previous experience working in a SaaS or software product led company
- Familiarity with design systems and their implementation to scale design efforts
- Knowledge of front-end development technologies and their impact on design decisions
Preferred
Articulate Global, LLC, is the leading SaaS provider of creator platforms for online workplace training. Founded by Adam Schwartz in 2002, Articulate provides creator tools and services that make it simple for enterprises and SMBs to develop, deliver, and analyze online workplace training that’s engaging and effective. Increasingly, organizations must reskill employees for ever-changing remote and hybrid work environments, create learning cultures that attract and retain employees in a tight labor market, and use training to build more equitable, empowering, and engaging workplaces. Articulate helps organizations address these critical business needs with its creator platform for workplace training. Articulate 360—a suite of creator tools for online courses—was named the 7th most-loved product in the world by TrustRadius in 2021. And Rise—an all-in-one online training system that makes online training easy to create, enjoyable to take, and simple to manage—is the first creator platform for SMBs and departments within the enterprise. Articulate has more than 118,000 customers in 170 countries and counts all 100 of the Fortune 100 companies as customers.
Named one of Inc. Magazine’s Best Workplaces 2022 and a leader in building a human-centered organization, Articulate is guided by a commitment to provide the best value to customers, do right by employees, and create an equitable, empowering workplace for all. As a human-centered organization, we honor people’s humanity knowing that each person’s unique history, vulnerabilities, and social location inform how we show up with one another. We embrace our connectedness, aware that what we do and say impacts others. We give each other grace because we are all works in progress, learning and evolving every day. And we take responsibility for ourselves and are serious about our accountability to each other. In all we do, we strive to create an equitable, sustainable, and empowering workplace while we drive results for the business and make a positive impact in the world. Read more about our values here.
Articulate Global, LLC is an Equal Employment Opportunity and Affirmative Action employer and complies with all applicable federal, state, and local fair employment practices laws. All employment decisions at Articulate are based on business needs, job requirements, and individual qualifications directly related to the job, without regard to any protected characteristic or class, including, but not limited to, race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. Qualified candidates with criminal histories will be considered for this role in a manner consistent with applicable law. Articulate is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation related to the application process due to a disability, you may contact us at [email protected]. (For information about Articulate's privacy practices, please view our Privacy Notice)
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