Join Arkestro on our journey to revolutionize procurement! Although we are a small startup, we have big dreams and potential. Our customers are some of the most successful and recognized large enterprise organizations in North America. We are seeking passionate individuals to work with our talented team to make an impact on our customer’s lives. If you are a creative problem solver looking for a challenge, or just want to shake up the procurement world, apply now! See Arkestro in action at arkestro.com.
The Supplier Enablement Team, will provide you with the opportunity to help our customers optimize all elements of their Procurement capabilities to become a source of value and competitive advantages. We focus on procurement transformation enabled by technology, to drive innovation, cost reduction, and supply resiliency.
As a member of this team, you will be responsible for managing day to day supplier relationships. You will drive strong relationships with suppliers by addressing queries, resolving issues, and ensuring the seamless flow of the supplier procurement processes. The ideal candidate will possess excellent communication skills, an understanding of procurement procedures, and the ability to maintain a positive and collaborative relationship with external partners. This role demands a proactive approach, attention to detail, and the ability to thrive in a dynamic and fast-paced environment.
Working for a Series A startup is not for everyone. It requires a desire to build from the ground up. That is easy to say and harder to do. It requires flexibility, working within ambiguity, and a selfless dedication to do whatever it takes to make our customers successful. However, the results, if you are the right-minded person, are incredibly rewarding.
Responsibilities
- Work closely with Arkestro’s Professional Services (project implementation) team members to schedule events that will lead to best results for customers’ various buying teams
- Support our customers’ procurement teams with their relationships with suppliers
- Conduct outreach to ensure suppliers participate in the customer’s event - facilitating a smooth engagement process
- Act as a point of contact for external suppliers, addressing inquiries and providing timely, accurate information
- Investigate and resolve supplier-related issues, working closely with Arkestro teams to ensure prompt and effective solutions and ensuring that stakeholders are kept informed of resolution progress
- Proactively identify potential challenges and implement preventative measures to mitigate future issues
- Foster positive relationships with suppliers to enhance collaboration and streamline communication channels
- Create and maintain supplier enablement documentation including user guides/FAQs/test scripts
- Collaborate with the procurement team to ensure suppliers adhere to contractual agreements, quality standards, and delivery timelines
- Assist in the onboarding of new global suppliers, providing necessary documentation and support
Qualifications
- 3-5 years experience as a software support role, ideally within the procurement, supply chain industry
- Project Management experience preferable
- Experience with account management, information gathering, training, metric tracking & driving customer relationships
- Able to handle multiple priorities, work independently, think laterally and manage multiple issues under the pressure of conflicting constraints and limited resources. Perform and articulate cost / benefit / risk analysis
- Problem solving ability with meticulous attention to detail and able to exercise sound judgment based on analysis of multiple information sources
- Relationship building and communication skills that include understanding and championing the Voice of the Supplier
Arkestro is committed to providing our employees with a benefits package designed to give you the flexibility you need to ensure a healthy life/work balance. Arkestro offers our employees great benefits and perks, including, but not limited to:
- Competitive salary and startup equity
- Medical insurance covered up to 100%
- Dental and Vision Insurance
- Generous 401K matching
- Unlimited PTO
- We are highly supportive of flexible work hours
- We are a remote-first team, but we like to get together for team building, design sprints, and customer visits
- A one time allowance of $1,500 for home office supplies
- Annual budget of $1,000 for learning and professional development
- Diverse, inclusive, highly collaborative, and vibrant culture
Please note this job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and that additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands. Arkestro reserves the right to change duties, responsibilities and activities at any time with or without notice.
United States only
