IT Support Intern

IT Support Intern

About Arango

At Arango, we believe the first generation of enterprise AI missed something essential: context. LLM models are powerful, but they didn’t understand the context needed to deliver accurate answers.

Arango provides a trusted data foundation for the next wave of Enterprise AI with graph-based Contextual AI — transforming enterprise data into a System of Context that truly represents the business, so LLMs can deliver better outcomes with unlimited scale and cost efficiency.

The Arango AI Data Platform gives developers a single, integrated environment to build and scale AI-powered applications without the complexity of stitching together multiple databases and tools. At its core is a massively scalable multi-model database that unifies graph, vector, document, and key-value data with full-text, geospatial, and vector search — creating the System of Context, the bridge between enterprise data and LLMs.

We’re a global team based in California and Cologne, united by curiosity, collaboration, and a passion for helping developers, data engineers, and technology leaders innovate faster and smarter with AI. Trusted by NVIDIA, HPE, the London Stock Exchange, the U.S. Air Force, NIH, and Articul8, Arango powers enterprise AI with context, confidence, and scale..We are a proud member of the NVIDIA Inception Program and the AWS ISV Accelerate Program.

If you’re excited about shaping the future of Contextual AI, come build with us.

Location

Candidates who live in Austin, TX area and are authorized to work in the United States will be considered. While this is a work-from-home role, some travel may be required.

Work hours

Maintain a reliable part-time schedule with 20 hours - 30 hours per month to ensure consistent support availability during core US business hours.

About the Role:

We seek a Part-Time IT Support Intern responsible for providing reliable technical support and managing physical assets for our US-based employees, ensuring smooth operations in coordination with our remote IT Manager.

What You’ll Do:

• IT Liaison: Work closely with CISO, providing timely updates on local support trends, critical system failures, and asset needs.
• Local Vendor Management: Under the direction of the IT Manager, coordinate with local US service providers (e.g., internet providers, repair services) for troubleshooting or procurement.

• End-User Support: Serve as the primary, first-line point of contact for US employees, resolving local hardware, software, and network issues via remote assistance, ticketing system, and phone.
• Troubleshooting: Independently diagnose and resolve common computer issues related to operating systems (Mac/Windows), core applications (Slack, Google Workspace), and VPN/access issues.
• Documentation: Maintain accurate and timely documentation of all support requests, resolutions, and configurations within the ticketing system.

• Hardware Provisioning: Manage the procurement, preparation, storage, and ordering of standardized hardware (laptops, monitors, headsets, etc.) for new hires and equipment refresh cycles.
• Inventory Tracking: Maintain a clean, accurate inventory of all company-owned IT assets, location, and assignment status.
• Local Logistics: Coordinate equipment collection, storage, wiping, and disposal for departing employees.

What We’re Looking For

• Currently pursuing or recently completed a degree/certificate in Information Technology, Computer Science, or a related field.
• Prior experience (e.g., academic projects, internships, or personal experience) providing basic technical support or troubleshooting hardware is highly preferred.

• Foundational knowledge of modern operating systems, primarily macOS.
• Familiarity with standard remote work collaboration tools (Google Workspace/Microsoft 365, Slack/Zoom) and basic networking concepts (VPN, Wi-Fi connectivity).
• Comfortable managing and tracking physical IT assets (laptops, peripherals).

• High level of reliability and independence, capable of managing a consistent part-time schedule without direct, daily supervision.
• Excellent written and verbal communication skills in English for explaining technical issues clearly and calmly to non-technical users.
• Strong problem-solving and documentation skills, focusing on accurately tracking issues in a ticketing system.

Why Join Arango

Our headquarters is in San Francisco (US) and we have an office in Cologne (Germany), but most of our diverse team works remotely worldwide.

The global minds of Arango come from 5 different continents and more than 20 countries. Diverse backgrounds enable us to see new solutions. We invite people from every culture, national origin, religion, sexual orientation, gender identity or expression, and of every age to apply to our positions. All employment decisions are based on business needs, job requirements, and individual qualifications. Arango is committed to a workplace free of discrimination and harassment based on any of these characteristics. We love this diversity and encourage everyone curious and visionary to join the multi-model movement.