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ABPower better medical documentation, for everyone. Summarize and structure health conversations — all through Abridge’s medical AI.
Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.
Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.
We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh.
We are looking for an IT Support Engineer to provide hybrid technical support in our New York City office. In this role, you will be a key player in delivering both on-site and remote support, ensuring seamless technology experiences for our staff. Your expertise will be essential in diagnosing and resolving technical issues efficiently while upholding best practices and delivering exceptional customer service.
As a vital member of our IT team, you will collaborate across departments to enhance support processes, optimize workflows, and contribute to a culture of continuous improvement. The ideal candidate brings a strong support background, excellent problem-solving skills, and a passion for improving the internal customer experience of the help desk.
Be the face of our internal support team at our physical walk-up help desk. Delight our staff every day by providing white glove timely support and answering questions.
Serve as the first point of escalation to triage tickets - managing account access for SaaS products and providing hardware/software support for desktop tools and conference rooms.
Assist with ad-hoc and team projects as needed.
Dig deep and be curious about solving complex issues!
Have a willingness to work cross-functionally to find technical solutions, while sharing best practices and learnings with our staff.
3-5+ years in an IT support, CRM support, or relatable end user support role.
Great spoken/written communication skills and ability to explain technical troubleshooting in an easy to understand manner is key.
Extremely organized! You’re able to manage multiple priorities at once, while maintaining attention to detail and quality.
Super friendly, approachable, with a positive attitude and a team player.
Can work with speed and drive results, without sacrificing the overall customer experience.
Familiarity with remote support tools and ticketing systems.
Strong problem-solving abilities and a proactive, solution-driven mindset.
Desire to learn new technologies and systems.
Experience in regulated environments (e.g., healthcare, finance, or government).
Familiarity and experience in Google Workspace, Slack, and Zoom Rooms.
Experience with Mobile Device Management (MDM) systems.
Working experience in a Mac-heavy environment - particularly interested in candidates with Apple Business, AppleCare, and/or Genius Bar backgrounds.
Working experience in a fast paced techy startup with a customer first mindset.
Must be willing to work from our NY office at least 3x per week
This position requires a commitment to a hybrid work model, with the expectation of coming into the office a minimum of (3) three times per week. Relocation assistance is available for candidates willing to move to San Francisco or New York City.
This position may require occasional travel to other Abridge offices. Additionally, Abridge typically hosts a three-day builder team retreat every three to six months. These retreats often feature internal hackathons, collaborative project sessions, and social events that allow the team to connect in person.
We value people who want to learn new things, and we know that great team members might not perfectly match a job description. If you’re interested in the role but aren’t sure whether or not you’re a good fit, we’d still like to hear from you.
At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.
Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.
Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.
We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.
If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you.
Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families.
Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.
Paid Parental Leave: Generous paid parental leave for all full-time employees.
Family Forming Benefits: Resources and financial support to help you build your family.
401(k) Matching: Contribution matching to help invest in your future.
Personal Device Allowance: Tax free funds for personal device usage.
Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.
Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals.
Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment.
Compensation and Equity: Competitive compensation and equity grants for full time employees.
Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.
Full Time
Salary: 100k-115k USD
United States +/- 0 hoursLearn more about abridge and their company culture.
Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.
Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.
We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense.
Learn about the tools and technologies that abridge uses to build, market, and sell its products.
React Native
Node.js
JavaScript
Python
HTML5
CSS 3
TypeScript
Google Tag Manager
Postman
Google Cloud Platform
Cloudflare
24 moreEmployees can create an account to update this tech stack.
Learn about the employee benefits and perks provided at abridge.
Equity for all new employees.
Unlimited PTO, plus 12 national holidays.
16 weeks paid parental leave, for all employees.
Generous 401(k) to help you invest in your future.
AB51-200 employees
2018
Shiv Rao, MD
Explore the variety of open remote roles at abridge, offering flexible work options across multiple disciplines and skill levels.
ABUnited States onlyEmployee count: 51-200
Salary: 135k-145k USD
ABUnited States onlyEmployee count: 51-200
Salary: 162k-234k USD
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