Solution Consultant / Solution Engineer

• Work with clients to elicit business, technical, and non-functional requirements.
• Work with clients and colleagues to provide and maintain detailed solution design proposals.
• Define data requirements adapted to use cases and traffic patterns for all system destinations
• Work with 3rd Parties to analyze and document their connectivity & API capabilities (in collaboration with the partner / integration team).
• Analyze and contribute to the Product Roadmap and identify features that matter to our clients.
• Work closely with internal development teams to define or refine Epics, User Stories, and Acceptance criteria.
• Work closely with clients and colleagues to implement, monitor, and constantly improve solutions.
• Work with technical providers during development and certification.
• Work with the program management team to help to ensure that clients are getting maximum value from Hapi’s products and services.
• Represent Hapi to our clients, which will include the above items as well as ad-hoc consulting, presentations, reporting, and meetings.

Who you are:

• The Hospitality Expert: You have a solid background in hospitality tech. You know your way around a Property Management System (PMS) and understand the nuances of the guest journey.
• The Integration Specialist: You’re comfortable discussing REST APIs, Webhooks, JSON, and middleware. You understand the challenges of legacy hotel systems and the beauty of modern cloud-based stacks.
• The Communicator: Your English is fluent and precise. You can explain a technical bottleneck to a Project Manager and a business requirement to a Senior Developer with equal ease.
• The Problem Solver: When a partner says "it’s not working," you don't just pass the ticket - you dig into the logs, find the "why," and propose the "how."

• Excellent oral and written communication skills in English with the ability to simplify complex architecture and technology terms for non-technical audiences
• 5+ years of experience working in solution engineering, or a similar role in the hospitality industry
• Ability to apply business analysis techniques and processes
• Project management and leadership skills are essential.
• Experience with Hotel Property Management Systems, preferably including OPERA
• Experience with AWS
• Experience in Hospitality-based CRM Solutions preferred

Our shared values

• Do the Right Thing: trustworthy, consistent, do what you say you will do, stand by your words, admit your mistake.
• Ever Improving: continuous self-improvement, be humble, willingness to grow, open mind, care for details.
• Find A Better Way: never give up, ingenuity, curiosity, think outside the box, adaptable, “MacGyver”, tenacious, get the job done, sense of ownership, diligence.
• Together We Win: here for you, empathy, customer focus, collaborative, teamwork, Give and receive feedback, ask for help, listen actively, care for others.