United States onlyJob Overview:
APTIM seeks a highly motivated Client Program Manager, with prior consulting experience and established client relationships, to grow and support our retail, logistics, and hospitality client markets. The Client Program Manager will be responsible for developing client relationships, assisting with business development efforts, and directing project work. The successful candidate will identify and develop client relationships and new opportunities with a particular focus on environmental, health, and safety compliance and permitting, site remediation, resiliency, and sustainability solutions. This role will involve direct engagement with APTIM's commercial clients to cross-selling other service areas within APTIM and capture new customers that will allow APTIM to grow.
Key Responsibilities/Accountabilities:
Account Management
- Function as seller-doer directly affecting the revenue, profitability, cash flow, and repeat business of the company through the ability to develop client relationships and lead associate teams in successfully delivering a quality product or service to the client.
- Serve as a key Account Manager to specific commercial clients with an existing book of business.
- Represents the company to clients and maintains client relationships, often solving complex problems with innovative solutions.
- Manage all aspects of project start-up including project planning, staffing, budgeting, create tasks and direction for the staff, manage project and client through ramp-up phase of the project.
- Develop a working understanding of APTIM's other consulting practice areas and actively support cross-selling other services to expand existing client relationships that generate repeat business.
- Develop and manage environmental programs and project activities that range from small to large in value and a variety of scopes of work.
Business Development
- Organizes and contributes to business development activities for the retail, logistics, and hospitality markets.
- Utilizes a combination of project management, technical, business management, and business development skills to develop and execute business with goals for revenue, cash management, and direct margin, and achieving client satisfaction/repeat business.
- Direct preparation of proposals, supervises project teams, and manages project scope, schedule and budget.
- Participate in APTIM's sales incentive program and responsible for tracking leads and opportunities in the Customer Relationship Management (CRM) software.
- Monitor market conditions, innovations and trends, technology, and competitors' performance, pricing and sales strategies to maximize competitive stance.
- A wide degree of creativity and latitude is expected; anticipates and interprets customer needs to identify solutions
- Travel as necessary to successfully perform duties
Basic Qualifications:
- Bachelor's degree from an accredited four-year college or university.
- 15+ years of relevant experience in engineering, consulting, environmental assessment/remediation and/or permitting
- 10+ years' experience in client account management/business development relevant to environmental compliance and/or environmental assessment/remediation
- Proven experience developing and maintaining relationships with key decision makers at commercial clients.
- Experience and confidence to grow business in a dynamic market environment.
- Demonstrated leadership ability to build, coach, and mentor collaborative teams.
- Excellent communication (written/verbal), strategic thinking, negotiation, presentation, and "people" skills.
- Must be a self-starter, organized and have an ability to prioritize workload in a fast-paced environment.
- Proficient Microsoft Office software.
Desired/Preferred Qualifications:
- Prior experience working in the retail, logistics, and/or hospitality markets
- Consulting experience around hazardous materials/waste management, stormwater, and air quality preferred
- Experience in Salesforce software or similar CRM software
- Tangible and documented project management experience
ABOUT APTIM
APTIM is committed to accelerating the transition toward a clean and efficient energy economy, building a sustainable future for our communities and natural world, and creating a more inclusive and equitable environment that celebrates the diversity of our communities. We specialize in environmental, resilience, and sustainability and energy solutions, as well as technical and data solutions, program management, and critical infrastructure. For every challenge our clients face, there is an opportunity for APTIM to innovate a fit-for-purpose solution that will raise your organization or community to a new standard of excellence.
What you can expect from APTIM:
- Work that is worthy of your time and talent
- Respect and flexibility to live a full life at work and at home
- Dogged determination to deliver for our clients and communities
- A voice in making our company better
- Investment into your personal and professional development
BENEFITSAPTIM is committed to providing a benefits package that accomplishes the primary purpose of our programs, which is to protect and promote the health and financial well-being of our employees and their families.
APTIM's health care and insurance benefits include the following programs: medical, dental, vision, prescription drug, basic life insurance, optional life insurance, spouse life insurance, child life insurance, basic accidental death & dismemberment, optional accidental death and dismemberment, short- and long-term disability with optional buy-ups, employee assistance program, health care spending account, dependent care spending account, health savings account and business travel accident insurance for themselves and their eligible family members, per plan guidelines. Multiple voluntary benefits are available to employees for enrollment including critical illness, hospital indemnity, accident insurance, etc.
APTIM also provides participation in a retirement program, paid absences such as vacation time (annual days determined by length of service) and sick leave to eligible employees in accordance with the APTIM sick pay policy and as required by law.
