AIProgram Manager
At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We're truth tellers. We take accountability for our actions, and believe in giving and receiving direct feedback.
As part of the Language Services team at Appen the PgM will specialize in project delivery for Artificial Intelligence (AI) and Large Language Model (LLM) use-cases. Language Services is a global team with hubs in APAC, EMEA and the USA. This role is 100% remote home-office based and will be part of our USA hub. The role will be offered on a permanent ongoing basis.
The ideal candidate will demonstrate high performing project management practise in a client-facing, service delivery setting with proven experience in budget, timeline, quality and scope management. You will have a ‘no stone left unturned’ approach to problem solving, backed by a solid commercial acumen. You will be comfortable using a wide variety of software tools and applications. PgMs are exposed to a wide range of project types driven by client demand. Any domain of subject matter expertise is acceptable however exposure to any of the following domains will be potentially advantageous: LLMs, data science, machine learning and AI, languages and linguistics, or software development.
The role includes but is not limited to the following duties and responsibilities:- Leading a portfolio of business.- Supervision of a collection of projects by specialization, workflow or service line. Accountability on budget, timeline, quality and key client relationship. - Strategic planning, supervision and execution of delivery and quality management plans to support concurrently running projects end-to-end. - Build and maintain strong client relationships to increase client satisfaction and revenue opportunities. - Develop and mentor various project team members to drive team key performance metrics and meet or exceed project program targets- Analyze and evaluate statistical reports to proactively identify and improve program performance and Client deliverables- Communicate in a timely, clear and concise manner to stakeholders including Staff, Directors, Clients and Leadership - Solicit and use input and feedback from client, crowd and internal stakeholders to help drive efficiencies and improve quality plans- Provide regular, strategic program updates with action plans to Leadership - Coordinate between project team members in a matrix reporting environment- Coordinate all technical activities as required for project delivery including technical set up, workflow design, quality assurance process design and project delivery itself via Appen or client systems- Manage risks and issues and undertake recovery actions as necessary- Leading best practice - Drive continuous project improvements and efficiencies- Facilitate and drive WBR, MBR QBR meetings to establish and grow client relationships- Sponsor or present post project reviews, learning and training initiatives.- Document project and process resources arising from service delivery. - Provide accurate and timely operational input to the Sales team (as required). - Participate in the training and mentoring Appen staff, program improvements, initiatives, and committee work as assigned.
Minimum Qualifications and Experience: Degree level qualification from an accredited university or equivalent work experience preferredE.g. AI/Machine learning, Linguistics, Computer Science, Business studies, Engineering or Software development.Project management experience (3-8 years), preferably in a technical or managed services related field . 3+ years client facing or relationship management experienceExcellent oral and written communication skillsSolid understanding of best practice in data managementAdvanced Excel skills
Desired Qualifications and Experience:A recognized Project Management certificationA solid understanding of one or all of: LLM, AI, ML or Linguistic conceptsExposure to AI or Machine learning, large language models, speech technology, data science or NLP/NLUTeam leadershipExperience working with crowdsourcing platforms a bonusBi-lingual in a second language also a bonus
You will succeed in this role if you are: A motivated self-starter who can establish a course of action for self and others and drive initiatives to completionAble to deal calmly and professionally with ambiguous data while leading in an environment of constant changeAble to establish productive, cooperative relationships across a global team and demonstrate excellent conflict resolution skills Excellent at communication, including an ability to present information clearly and concisely in writing or verballyPassionate about learning new skills and technologies.Take personal responsibility for continuous learningAn analytical thinker with ability to proactively identify problems, gather information and set a course of action
Elevate your application
Let our AI craft your perfect cover letter and align your resume to this job's criteria.
By using our AI tools, you consent to sharing your profile with our AI partner for this purpose.
Elevate your application
Let our AI craft your perfect cover letter and align your resume to this job's criteria.
By using our AI tools, you consent to sharing your profile with our AI partner for this purpose.
Apply now
Please let Appen Butler Hill Inc know you found this job on Himalayas. This helps us grow!
Apply nowApply now
Please let Appen Butler Hill Inc know you found this job on Himalayas. This helps us grow!
About the job
Apply before
Jul 17, 2024
Posted on
May 18, 2024
Job type
Full Time
Experience level
Mid-level
Location requirements
Hiring timezones
United States +/- 0 hoursAbout Appen Butler Hill Inc
Learn more about Appen Butler Hill Inc and their company culture.
Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence.
We are seeking individuals who are looking for an exciting work-from-home opportunity. Our mission is to deliver the best data solutions and expertise to developers of AI for communication, driven by our passion for innovation and our love of languages.
Tech stack
Learn about the tools and technologies that Appen Butler Hill Inc uses to build, market, and sell its products.
Appen Butler Hill Inc employees can create an account to update this tech stack.
AIAppen Butler Hill Inc
Company size
1001-5000
Founded in
1996
Chief executive officer
Armughan Ahmad
Employees live in
AustraliaSimilar remote jobs
Here are other jobs you might want to apply for.
10 remote jobs at Appen Butler Hill Inc
Explore the variety of open remote roles at Appen Butler Hill Inc, offering flexible work options across multiple disciplines and skill levels.
Remote companies like Appen Butler Hill Inc
Find your next opportunity by exploring profiles of companies that are similar to Appen Butler Hill Inc. Compare culture, benefits, and job openings on Himalayas.
Find your dream job
Sign up now and join thousands of other remote workers who receive personalized job alerts, curated job matches, and more for free!
India only
Canada only
