United States onlyJob Type: Full Time
Hours: Days 11-7 CST
Salary: $21.00
About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.
Summary of Position:
Reporting to the VP of Technical Services, the Director of Software and Data will lead various agile, dynamic, and fast-paced development, programming, scripting and reporting teams. In this role, you will be responsible for managing multiple teams (and/or team managers) with varying skill sets, driving the support and deployment of customer and internally facing solutions, and ensuring alignment with our business objectives. The ideal candidate will have a strong background in software development, programming, data, reporting, BPO/Call Center Scripting, excellent leadership skills, and a proven track record of delivering successful projects in a fast-paced environment. Experience in the call center or BPO industry is highly desirable, and a strong sense of urgency is a must.
Responsibilities:
• Customer Engagement: Handle inbound calls, address customer inquiries, concerns, and provide comprehensive information about personal lines insurance policies in both English and Spanish.
• Policy Management: Accurately process new applications, policy renewals, endorsements, and cancellations.
• Quoting & Binding: Generate accurate quotes for new and existing policies and efficiently bind coverage for customers.
• Issue Resolution: Deliver outstanding customer service by actively listening to concerns, resolving complaints, and finding effective solutions.
• Data Integrity: Maintain meticulous records of all customer interactions and policy information within our systems.
• Continuous Learning: Stay up-to-date with company policies, procedures, and relevant insurance regulations to ensure compliance and provide accurate information.
Required Skills & Qualifications:
• Florida 20-44 Property and Casualty Personal Lines Agent License is REQUIRED.
• Bilingual Proficiency: Must be fluent in both English and Spanish, demonstrating strong verbal and written communication skills in both languages.
• Exceptional Communication: Possesses strong verbal and written communication skills to effectively interact with customers over the phone and through various written correspondence.
• Insurance Acumen: Demonstrate a solid understanding of personal lines insurance products and policies.
• Customer-Centric Approach: Exhibit patience, empathy, and a genuine dedication to resolving customer issues and exceeding expectations.
• Attention to Detail: Be highly detail-oriented and organized, ensuring accuracy in processing information and maintaining comprehensive records.
• Technical Proficiency: Be proficient in using computer systems, including agency management software and other relevant tools for policy processing and communication.
WAH Requirements:
PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
Hard-wired high-speed internet connection (Ethernet cable)
USB-connected Headset
Webcam
A quiet, dedicated place to work free from distractions, including pets and children.
Canada only
