Technical CS Associate - Beta Support, Blink

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.

Amazon

Employee count: 5000+

United States only

Apply now

The beta support team is a skilled, customer obsessed, support team that helps provide technical support to internal and external customer testing new products and features for Blink. When a customer needs technical support we dive deep and find ways to troubleshoot new products and report any issues to engineering so that we can release the best product we can for our customers. We are looking for exceptionally talented, bright and driven people to help support the role out of these new products.

Key job responsibilities
During Beta projects you will
- Assist testers who are encountering issues with new products and or features
- Identifying root-causes of tester issues, areas for improvement and providing valuable feedback to business and development teams

Outside of Beta projects you will
- Address customer concerns
- Provide a high level of technical support to customers

We are open to hiring candidates to work out of one of the following locations:

Virtual Location - FL | Virtual Location - NC | Virtual Location - NH | Virtual Location - SC | Virtual Location - TX

Basic Qualifications

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience with Microsoft Office products and applications
- 2+ years of technical customer service experience

Preferred Qualifications

- 3+ years of customer service experience
- Bilingual

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Elevate your application

Let our AI craft your perfect cover letter and align your resume to this job's criteria.

Optimize my resume Craft my cover letter

By using our AI tools, you consent to sharing your profile with our AI partner for this purpose.

Elevate your application

Let our AI craft your perfect cover letter and align your resume to this job's criteria.

By using our AI tools, you consent to sharing your profile with our AI partner for this purpose.

Optimize my resume Craft my cover letter

Apply now

Please let Amazon know you found this job on Himalayas. This helps us grow!

Apply now

Please let Amazon know you found this job on Himalayas. This helps us grow!

Apply now

About the job

Apply before

Jul 03, 2024

Posted on

May 04, 2024

Job type

Full Time

Experience level

Mid-level

Location requirements

United States

Hiring timezones

United States +/- 0 hours

Job categories

Technical Customer Support Associate Technical Support Analyst Technical Support Specialist Technical Support Representative Support Engineer IT Support Analyst Support Analyst Senior Technical Support Engineer Technical Support Team Lead

Skills

Technical Customer Service Troubleshooting Microsoft Office

About Amazon

Learn more about Amazon and their company culture.

View company profile

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.

Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.

Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.

You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

Tech stack

Learn about the tools and technologies that Amazon uses to build, market, and sell its products.

View tech stack

JavaScript

HTML5

Java

CSS 3

Perl

Amazon API Gateway

Amazon Redshift

Nightwatchjs

Amazon EC2

Amazon CloudWatch

Amazon S3

29 more

Amazon employees can create an account to update this tech stack.

Employee benefits

Learn about the employee benefits and perks provided at Amazon.

View benefits

Employee assistance program (EAP)

We offer an employee assistance program focused on mental health.

Generous vacation

We have a generous PTO policy to help encourage work life balance.

Equity benefits

Every employee gets equity, so you are rewarded for your best work.

Parental leave

We celebrate the growth of all our employees’ families through a variety of benefits. We offer up to 20 weeks of paid leave to birthing mothers and six weeks for parents who adopt.

View Amazon's employee benefits

Apply now

Please let Amazon know you found this job on Himalayas. This helps us grow!

Apply now

Elevate your application

Let our AI craft your perfect cover letter and align your resume to this job's criteria.

Optimize my resume Craft my cover letter

By using our AI tools, you consent to sharing your profile with our AI partner for this purpose.