Customer Success Manager

Alpaca builds financial services APIs for everyone globally. We bridge the gap between those who can access financial services and those who cannot, through inclusive technology.

We're a melting pot of diverse backgrounds from tech startup aficionados to individuals with deep financial experience. No matter your background or where you're from, we've got a role for you.

Build and scale your career

We're a team of ambitiously creative minds, set on delivering high quality and high impact results. We're always exploring and never satisfied with just enough. When problems get tough, we get energized and become even more laser-focused. We're keen on that last 10% of effort and believe that the details do matter. If this sounds like you, then you're in the right place.

Our teams are scaling and growing faster every day. If you're looking to challenge yourself and advance your career, Alpaca offers limitless opportunities. Are you ready to build with us?

Unwavering, goal-oriented culture

Our teams are goal-oriented. We care about doing the work and solving the problem together. We welcome questions from all levels because we know that no one knows all the answers. Your goal isn't to be the smartest in the room. Your goal is to help solve problems no one has solved before by driving impact in areas you're strongest. And with a positive mindset, we set out to own the unknown and thrive in situations where we have to learn to succeed.

Our goal together is to make sure that the right questions are heard no matter who they come from, and the right solutions are built no matter who builds them.

Global mindset, globally distributed

We are living in unprecedented times - our global economy is tightly interwoven while constantly expanding and transforming. The future of financial innovation will never belong to just one country. As we work to provide access to financial services for everyone on the planet, it's important for us to build a global team of agile talent with vibrantly diverse cultural experiences.

Our teams are not just global, we're also 100% remote and have team members in almost every time zone and continent (except Antarctica). By joining Alpaca you'll be part of a multicultural, international organization.

Radical, honest, and empathy-driven

We're a startup with products that are disrupting an old industry. We see the opportunity and it's clear to us that our impact is going to be massive. We want to be a team that's ready for the ups and downs. We move fast and try our best to bring honesty and clarity when we communicate. Each of us brings to the table unique life experiences and diverse backgrounds - these experiences are valued and we don't take it for granted. We want to learn about you and want you to learn about us, working together to build empathy every step of the way.

In order for us to achieve our goal of providing access to financial services for everyone on the planet, it is critical for us to maintain high-trust partnerships and act with honesty and empathy. During this journey together, we'll be learning about the world together, through our relationships with each other. This is just the beginning and we would love to work with you!