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At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.
Our core values drive us in our important mission of keeping people safe:
- We’re humans not robots
- Customers always come first
- We work better together
- Simplicity is our strength
- Our reputation is priceless
- Hard work pays off
AlertMedia’s Global Intelligence Team is seeking a Lead Analyst (Supervisor) to join our Tactical Intelligence Team. In this role, you’ll lead a team of analysts responsible for identifying, assessing, and communicating real-time threats that could impact our customers’ people or assets. You’ll oversee operations across your shift, ensuring timely, accurate, and high-quality intelligence reporting. Success in this role requires the ability to lead under pressure, prioritize rapidly shifting workloads, and maintain strong attention to detail while ensuring your team stays aligned and supported.
Who You Are
You bring leadership experience from roles in physical security operations, emergency management, or intelligence environments where real-time analysis and decision-making were essential. You’re energized by guiding and coaching a team, stepping in when needed, and setting the tone through action. You thrive in high-tempo situations, think clearly under pressure, and take pride in helping others grow. Your approach is collaborative and mission-focused, and you value both structure and adaptability in fast-paced environments.
What you get to do every day:
- Lead a group of Analysts on the Tactical Intelligence Team as they prioritize and analyze incidents that could impact business continuity and overall safety of our customers and their employees globally.
- Guide Analysts in communicating threats effectively and with urgency through AlertMedia’s platform, ensuring alerts are timely, clear, and actionable.
- Approve and finalize content created by Analysts before it is delivered to customers, serving as the last line of quality control — prioritizing accuracy, relevance, tone, grammar, and alignment with editorial standards.
- Coach, mentor, and develop Analysts by sharpening their critical thinking and judgment around threat prioritization and analytical skills, while also supporting their long-term career growth through regular feedback and development conversations.
- Collaborate closely with fellow Lead Analysts and team leadership to manage shift transitions, ensure operational continuity, and maintain consistent communication around evolving processes and platform enhancements.
- Partner with the broader Global Intelligence Team to refine monitoring workflows and regularly update sources, helping the team surface relevant information more quickly while maintaining high standards for speed, scope, and accuracy.
- Contribute to team-wide strategy discussions and help shape best practices, escalation criteria, and real-time response protocols during major global events.
What you bring to the role:
- 3+ years of experience leading a high-performing team in intelligence, physical security, threat monitoring, or a related field
- Confident decision-maker with strong judgment; able to assess complex situations, set priorities, and act with urgency
- Comfortable giving real-time feedback, fostering a growth mindset, mentoring and coaching team members, and building team trust
- Proven ability to coach, support, and develop employees at varying stages of their careers
- Skilled at managing shift dynamics — including workload prioritization, fast decision-making, and team coordination
- Strong communicator who can escalate effectively, advocate for the team, and keep stakeholders informed
- Brings a player-coach mindset — hands-on and engaged while leading by example
- Deep curiosity about global events and strong knowledge of current issues and risks
- Solid understanding of open-source intelligence (OSINT) and comfort using a variety of tools and systems
- Performs well under pressure in a fast-paced setting with critical timelines
- Willingness to work a dedicated shift and, when needed, flex hours to support 24/7 operations — including occasional evenings, weekends, overnights, or holidays
- Position is open for remote location except for in the following states: Alaska, Colorado, Louisiana, Montana, North Dakota, Oregon, Rhode Island, West Virginia, US territories
Why you’ll love working at AlertMedia:
- Competitive base salary + Company-Wide Bonus program
- Generous and flexible time and parental leave policies
- Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees!
- 401K with a generous company match
- Amazing rewards and incentives – we love celebrating each other!
- Commitment to community service with opportunities to give back
- A Best Places to Work company 9 years in a row and numerous other awards
- Access to brand new downtown office with 360 views of Austin, high-tech building gym, and nearby running trails
- Ongoing career development opportunities facilitated by our Learning & Development teams
About AlertMedia:
AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including DHL, JetBlue, Coca-Cola Bottling, In-N-Out, and Walmart—in more than 130 countries.
This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.
We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Come join us in our mission to save lives and minimize loss through effective communication.
By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/
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