Product Manager - AI Customer Support

Product Manager - AI Customer Support role at Alan, a vertically integrated health partner. Develop AI-powered customer support experiences, partner with designers, engineers, and ops teams, and shape the next generation of AI customer support. Must have 2+ years of product management experience, fluency in French and English, and genuine excitement for AI. Salary level C1-E, generous equity package, flexible office, tools, vacation policy, healthcare insurance, commuter benefits, learning opportunities, coaching, and parental leave.

Requirements

• At least 2 years of experience in a product management role (or equivalent product ownership) in a fast-paced, high-autonomy environment.
• Fluency in French and English.
• Curiosity and genuine excitement for AI: experience building AI products, or a strong willingness to learn how LLM-based systems behave in production and their common failure modes.
• A builder mindset: hands-on and comfortable working close to the product's 'engine room' (debug tools, traces, evaluation dashboards, workflows) to understand what's really happening and unblock progress.
• Strong product execution skills: you set measurable goals, prioritize effectively, and ship iteratively, balancing quality, speed, and impact.
• The ability to bridge technical and non-technical worlds: you translate between engineering constraints and Care/Ops reality, and drive alignment through clear framing and sharp decision-making.
• A member-first instinct: strong intuition for trust, clarity, and UX quality, with experience running effective discovery (interviews, shadowing, data) and turning insights into scalable solutions.
• Strong written communication skills in internal- and external-facing settings.

Benefits

• Generous equity packages
• Flexible Office
• All the tools you need
• Flexible vacation policy and flexible working hours
• Delightful healthcare insurance
• Transport
• Learning & Training opportunities
• Personal growth through coaching
• Parental leave