Technical Account Manager

What you'll do

• Serve as a dedicated technical advisor to a portfolio of strategic customers, supporting their Airtable implementations across a wide range of use cases and maturity levels
• Build deep understanding of customer workflows and connected systems to design tailored Airtable solutions that scale with their teams
• Lead implementation reviews, base audits, and adoption planning conversations, offering proactive guidance on schema design, automations, and platform best practices
• Deliver ongoing technical support for critical customer moments — from initial onboarding through to product launches and escalation resolution
• Collaborate with Product, Engineering, and Support to surface customer trends, unblock technical challenges, and influence internal priorities
• Help your customers harness the full power of Airtable as an AI-native platform by leveraging Airtable AI — including Omni and Field Agents — to streamline workflows, drive efficiency, and unlock new solution possibilities.
• Contribute to internal playbooks and processes that enable us to scale a high-impact Premium Support experience as our customer base grows
• Participate in onboarding and enablement for newly signed Premium Support customers, delivering a strong first experience and clear roadmap for technical success

Who you are

• You have 3 to 6 years of experience in a technical account management, technical consulting, or pre-sales solution architecture role at a SaaS company. Ideally, you’ve supported enterprise customers using configurable, data-driven platforms.
• You bring strong systems thinking and are comfortable designing structured solutions that span people, data, and workflows. - You know how to break down real-world business problems and translate them into scalable, connected solutions.
• You have a solid grasp of data modeling, solution design, and cross-platform architecture. You can confidently assess how systems interact through integrations, automations, and custom interfaces.
• You’re confident working with APIs, webhooks, automations, and basic scripting to connect platforms and optimize workflows.
• You have experience helping customers embed AI-driven workflows into their business processes, whether for automation, summarization, data classification, or decision support.
• You collaborate effectively with Sales, Success, Product, and Engineering to shape solutions and close feedback loops.
• You have strong communication skills and can guide discussions with both technical builders and executive sponsors.
• You bring a consultative, proactive mindset and know how to balance strategic guidance with hands-on problem-solving.

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.

VEVRAA-Federal Contractor

If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Formand let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.