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AgentAG

L2/L3 IT Support Specialist

At the heart of what we do is a culture of empowering businesses to access global talent effortlessly.

Agent

Employee count: 11-50

Salary: 17k-22k USD

Colombia only

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L2/L3 IT Support Specialist responsible for technical maintenance, system management, proactive diagnostics, and administrative operations. Provides high-touch IT solutions to professional industries, including legal, dental, and financial firms.

Requirements

  • 4+ years of experience in an MSP environment or a Tier 2/Tier 3 technical support role
  • Technical Expertise: Strong diagnostic capability in Windows environments, server maintenance, and remote management
  • Expert English & Spelling: You must have near-native written English skills. Precision in spelling and grammar is a core requirement for this role
  • Process-Obsessed: Demonstrated experience following complex, documented procedures without skipping steps
  • Tool Proficiency: Experience with RMM tools (N-able preferred) and PSA systems (Halo PSA experience is a major plus)

About the job

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Posted on

Job type

Full Time

Experience level

Salary

Salary: 17k-22k USD

Location requirements

Hiring timezones

Colombia +/- 0 hours

About Agent

Learn more about Agent and their company culture.

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At the heart of what we do is a culture of empowering businesses to access global talent effortlessly. We understand that the most valuable asset for any organization is its people. That's why we specialize in helping companies hire top-tier, specialized, and senior remote talent quickly and efficiently. Our mission is to reduce the burden of recruitment while ensuring that our clients find the perfect fit for their teams.

Our approach is simple yet effective. We recruit, vet, and place exceptional talent tailored to the specific needs of your business. With no stacks of resumes to sift through or endless interviews to conduct, we streamline the hiring process for you. From day one, we work closely with your team to outline your hiring goals and identify the best candidates, ultimately speeding up your onboarding process. When you partner with Agent, we own the recruitment cycle so you can focus on what you do best—growing your business.

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Agent

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