Technical Support (Application Support)

Main Duties & Responsibilities

The qualified candidate is responsible for:

• Working closely with development team to understand new features, configurations and elements to be deployed in each package.
• Possessing specialist knowledge of operating systems, devices, applications and software.
• Providing technical support to teams within the organization, and to external clients when required.
• Assisting with system integrations.
• Identifying and resolving technical issues.
• Coordination at a local and international level where required
• Coordinating with infrastructure department regarding deployment related matters and troubleshooting.
• Troubleshooting daily production and test issues.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering and related fields
• 1 - 5 year of experience in deployment, application troubleshooting and related competences
• Strong problem-solving skill with analytical thinking to identify the root cause of failure under pressured situation
• Be able to write, read and speak English, especially comprehensive and well-organized writing skill is highly preferred.
• Be able to work at home during late night if emergency
• Be able to work as a team, will to learn, and very detailed oriented