Client Success & Account Manager

About the Company

We are a global B2B2C telemedicine platform, active in over 40 countries. Our mission is to make access to professional healthcare as easy as getting advice from a friend. By transforming how people engage with health services, we contribute to the United Nations Sustainable Development Goal 3: “to ensure healthy lives and promote well-being for all.”

We work with major insurers, governments, and NGOs, ensuring top-tier data privacy compliance. With a diverse team delivering care in 27 languages, we are committed to expanding access to high-quality digital healthcare worldwide.

About the Role

We’re seeking a senior Client Success / Account Manager based in Hong Kong to join our international team during a high-growth phase.

This is not a pure sales role — the ideal candidate will be a seasoned relationship manager who leans toward strategic account management and client success, but who is also comfortable supporting commercial growth initiatives where needed.

You’ll be the primary point of contact for our insurance and pharmaceutical clients in Hong Kong and greater Asia, ensuring they get maximum value from our services, while also identifying and supporting opportunities for expansion.

Key Objectives

• Build and maintain strong, strategic relationships with key clients in the region.
• Understand and advocate for client goals and align our services to deliver value.
• Oversee onboarding and project delivery, ensuring service excellence.
• Act as a trusted advisor and internal advocate for client needs.
• Support business development efforts by identifying opportunities for growth within existing accounts and occasionally assisting on new prospects.
• Localise communication and strategies to suit the Hong Kong market.
  

Key Responsibilities

• Manage onboarding, account expansion, and service delivery for new and existing clients.
• Develop and execute account plans to ensure client retention and growth.
• Conduct performance reviews and implement service improvements.
• Track and analyse client KPIs, presenting insights and opportunities.
• Collaborate with technical, medical, and operational teams.
• Represent Abi at local industry events and client meetings.
• Support commercial conversations and proposal preparation as needed to support our sales team.
• Proactively gain and develop insights and understanding across the APAC Insurance and Pharma space.
  

Requirements

You’ll Be a Great Fit If You…

• Have at least 5 years of experience in client success, account management, or business development, in healthcare, insurance, or digital services.
• Fluent in English, with excellent written and verbal communication skills.
• Are proficient in Cantonese.
• Based in Hong Kong (remote work with occasional in-person meetings or events).
• Experienced working within the healthcare or insurance landscape.
• Are proactive, analytical, and structured in your approach.
• Thrive in a fast-paced, international, and mission-driven environment.
• Are collaborative, highly organised, and a great communicator.
• You are excited about health-tech and innovation.
  

Nice to Have

• Familiarity with digital health or telemedicine platforms.
• Additional Asian languages (e.g., Mandarin) are a plus.
  

Benefits

What We Offer

• HKD 513,000 gross annual salary
• Coursera training access
• Travel insurance (business & personal)
• Netflix account
• Abi’s digital health services for you and your family
• Career growth opportunities in a global, impact-focused company
• A supportive, inclusive culture with a team from 20+ countries