Junior Customer Support (Thailand Based, Remote)

Connect with us to connect the world.

12Go, being a part of Travelier group, is the leading multimodal online travel agency based in Bangkok, Thailand. Founded in 2012, we offer train, flight, bus, and ferry tickets, as well as transfers, insurance, and other travel products globally.

We are seeking a dynamic and experienced … to join the 12Go Customer Support team. We are a vibrant group of passionate individuals from diverse cultures worldwide.

We celebrate diversity, embrace every perspective, and pride ourselves on creating meaningful connections that lead to outstanding outcomes.

Most importantly, we always listen, and we don’t judge.

Join us in crafting this exciting journey, where your contribution will be key to our success!

Responsibilities:

• Handle incoming customer inquiries through the CRM platform.
• Assist customers with bookings, payment issues, travel disruptions, and ticket confirmations.
• Troubleshoot problems and offer clear, actionable solutions
• Coordinate with internal teams (Operations, IT, etc.) when needed to resolve cases.
• Working Hours: 8 hours per day with a one-hour break.
• Shift: 15:00 - 00:00
• Days Off: 2 days per week (depending on the manpower)

Requirements

• Bachelor's Degree in a relevant field.
• Entry-level candidates are encouraged to apply.
• Strong written and verbal communication skills in English.
• Experience in Customer Support is advantageous.
• A TOEIC score of 650 or higher is preferred.
• Only Thai nationals are eligible to apply.

Nice to Have:

• Knowledge of tourism is a plus.
• Experience in Customer support or OTA.
• Experience with Zendesk and Slack.

Benefits

• Engaging work on a product that enables millions of travelers to book their trips daily.
• Full-time remote working - 5 days week, 8 hours per day.
• Development opportunities (budget for self-paced learning, global training workshops, online English language classes, e-learning platforms).
• Internal growth and internal mobility opportunities.
• Competitive annual leave, sick leave, and public holidays.
• Annual company offsite in Thailand.
• High-growth start-up international environment.