At Omega Healthcare Private Limited, I lead the Delivery Quality function for multiple Revenue Cycle Management processes, supporting quality standards, client requirements, and business objectives. I monitor quality metrics and use root cause analysis and corrective actions to address performance gaps.
I manage and mentor Quality Analysts through audits, coaching, calibration meetings, and performance reviews. I also work with Operations, Training, and Client Management teams on process improvement, SOP compliance, and new workflow transitions.
Previously, at Vee Technologies Migrated to Vee Healthtek, I was a Team Leader and Senior Team Leader for 50–60 associates and analysts, handling client escalations and stabilizing transitioned processes. My earlier medical billing work included quality auditing, AR denial management, collections, and account follow-up at Vee Technologies, Access Healthcare, and AGS Health Pvt Ltd.
