Vaibhavi Shingan

I’m a results-driven Revenue Cycle Management (RCM) professional with 4+ years of experience, including 3 years as an Accounts Receivable (AR) Analyst and 1+ year as a Quality Analyst in U.S. healthcare. I focus on accuracy, productivity, and client satisfaction while strengthening revenue cycle performance through consistent quality practices.

In my Quality Analyst role, I conduct quality audits on medical billing and AR processes to ensure compliance with client guidelines and U.S. healthcare regulations. I review claims, denials, and account documentation to identify errors, perform root cause analysis, and recommend corrective actions to improve team performance.

I also monitor team productivity and accuracy metrics and provide feedback, coaching, and process guidance to AR analysts to reduce errors and improve efficiency. I prepare daily and weekly quality reports for management review, ensuring adherence to HIPAA compliance, payer policies, and internal SOPs during audit processes.

From my AR experience, I managed insurance claims, patient billing, and collections—resolving clearing house rejections, handling denied/rejected/unpaid claims, and using payer portals and insurance calls to resolve outstanding balances. I’ve contributed to measurable outcomes, including a 15% increase in revenue cycle efficiency, a 20% increase in staff productivity during peak periods, improved denial resolution rates by 25%, and a 15% increase in claim approval rates through enhanced coding accuracy.