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Ramya Chellaiah

@ramyachellaiah

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Quality Control Analyst with expertise in team management and process improvement.

India

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What I'm looking for

I seek a role that challenges my analytical skills and offers growth opportunities in a collaborative environment.

I am a dedicated Quality Control Analyst with a strong background in managing quality assurance processes within healthcare management. My experience spans over seven years, where I have honed my skills in auditing, team handling, and conducting review meetings to ensure the highest standards of work quality. I thrive on analyzing complex technical problems and implementing effective solutions that enhance productivity and client satisfaction.

Throughout my career, I have successfully led teams, managed quality performance metrics, and facilitated knowledge transfer processes. My role at Omega Healthcare Management Services allowed me to develop and implement strategies that minimized errors and improved documentation management. I am passionate about fostering a collaborative work environment and am committed to continuous improvement in all aspects of my work.

Experience

Work history, roles, and key accomplishments

Quality Control Analyst

Omega Healthcare Management Services Pvt. Ltd

Aug 2022 - Sep 2024 (2 years 1 month)

Managed the quality of work by auditing claims and identifying denial trends. Conducted review meetings with the team to provide feedback and ensure consistent improvement in quality.

Quality Management Auditing Root Cause Analysis SOP Development Documentation Management

Senior Client Specialist

Access Healthcare Pvt. Ltd

Jan 2021 - Aug 2022 (1 year 7 months)

Led a team of 25 Process associates, overseeing production tracking and quality summaries for client discussions. Managed employee productivity and quality performance using established score card metrics.

Team Leadership Quality Assurance Performance Management Employee Development

Process Associate Level 1

AGS Health Pvt. Ltd

Sep 2017 - Jan 2021 (3 years 4 months)

Specialized in denials, charge entry, payment posting, and AR analysis, ensuring efficient claims processing. Analyzed and reduced outstanding invoices, demonstrating expertise in multi-specialty physician professional AR.

Denial Analysis AR Analysis Medical Billing Epic Athena

Education

Degrees, certifications, and relevant coursework

University of Madras IDE

MBA, Financial Management

Completed a Master of Business Administration with a specialization in Financial Management. Gained expertise in financial analysis, investment strategies, and corporate finance.

Chevalier T.Thomas Elizabeth College for Women

B.COM, General

Pursued a Bachelor of Commerce with a focus on general business principles. Developed foundational knowledge in accounting, economics, and business administration.